Re: Tvapp-00500 error - Xfinity Help and Support Forums

Chris418 · ‎09-08-2020

Trying to watch live tv at home using the app on roku. Gives this error code, can watch on demand things appears to just be live tv. We are at home connected to our xfinity wifi. Do not have a tv box or a xfinity owned router. Please help resolve the issue.

Dd23155 · ‎09-08-2020

I have the same problem right now. Any idea what caused this? Is this a roku issue because beta works fine on my phone right now but refuses to work on the roku device.

djf55020 · ‎09-08-2020

Same problem here.

Chris418 · ‎09-08-2020

At least we aren't alone, wondering now if its a roku issue now. I hadn't thought to try on a different device. I know I restarted the roku's and modem a few times. Still nothing.

MD29 · ‎09-08-2020

Same issue here, not just ROKU, also LG SmartTv Xfinity App gives same error. Although cell phone and iPad will work. Seems to be a Roku/TV app issue.

MissThorn · ‎09-08-2020

Still having the same issue. I've reset my modem, signed out and back in to the Xfinity Stream app, and still nothing.

Osterdale · ‎09-08-2020

I have the exact same problem. Tvapp error 00500. Can watch on-demand and saved shows. Can’t watch live tv.

RobertWy · ‎09-10-2020

https://www.xfinity.com/support/articles/xfinity-tv-app-unable-to-connect

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Rustyben · ‎09-10-2020

try power-unplugging the gateway/modem device for 30+ seconds and plug back in.

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