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Streaming Beta App Not Working....yet again.

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Regular Visitor

Streaming Beta App Not Working....yet again.

Streaming app not working on Samsung TV in bedrooms for the last two days. It is stuck on a “you haven’t purchased anything yet” screen. I’ve uninstalled, unplugged, rebooted, etc.
The app works fine on our phones.
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Expert

Re: Streaming Beta App Not Working....yet again.


@Mellie4187 wrote:
Streaming app not working on Samsung TV in bedrooms for the last two days. It is stuck on a “you haven’t purchased anything yet” screen. I’ve uninstalled, unplugged, rebooted, etc.
The app works fine on our phones.

did you use the TV remote to access settings/system to update firmware for the TV? if so, did you unplug the TV for 3-5 minutes (longer is better) then plug back in?



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Regular Visitor

Re: Streaming Beta App Not Working....yet again.

More details in this thread:

https://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Stream-Beta-stopped-working/m-p/3356316...

 

What I did to fix:

1) Full uninstall of Xfinity Stream Beta from the APPS -> Settings Gear Icon  (need to go into the APPS screen first instead of just 'removing' the Xfinity Stream Beta app from the main screen.

2) Unplug TV for a few minutes

3) Plug in TV

4) Reinstall Xfinity Stream Beta from APPS

 

When I re-installed Xfinity Stream Beta, the App took me through the re-activation process, including agreeing to the Terms of Service and getting the Authorization Code and entering it into http://xfinity.com/authorize.  This is how you know that the App was fully uninstalled and flushed from the TV cache.

 

I am curious if the latest update to this app, on June 1, 2020 is the root cause of the issue.  Maybe something bad in that version.

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Official Employee

Re: Streaming Beta App Not Working....yet again.

hi All, I just deprovisioned all of @Mellie4187's devices across both of her linked accounts and checked to ensure she has the right default account set (the one with X1 services). I've also emailed her to follow up. Thanks!


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