Error createDrmSession.403-102 on Roku

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@Jstov wrote:

I have been using the xfinity stream app on my roku for quite sometime, however yesterday it no longer works and I keep getting error createDrmSession.403-102. It states that this device can only access Xfinity Stream on your in-home Xfiity Wifi, it is connected to my home wifi. 

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did you change out your modem/gateway? 

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@Jstov wrote:
I just tried with my phone and it says I’m not on my in home WiFi. I however am on my in home WiFi.

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use the myaccount app, internet tab and select your gateway. does the shown Serial number match the HFC MAC address on your own data modem (character by character)?

I just tried with my phone and it says I’m not on my in home WiFi. I however am on my in home WiFi.

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@Jstov wrote:
No, I didn’t change anything.

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would you try the same channel on a smart device (phone/tablet) and see if the issue exists on those devices too (connected to your home wifi SSID)

No, I didn’t change anything.

It matches the CM MAC number.

Hello @Jstov, thanks for reaching out to our Forums! I'm sorry to hear about this error you are receiving when trying to connect to the Xfinity Stream app on your Roku device. I am not showing any known issues reported and I would be more than happy to further look into this for you on my end. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".