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Cable TV - cant stream to laptop or phone

LL2021
Frequent Visitor

Cable TV - cant stream to laptop or phone

I have just cable TV. New account, replaced disconnected account under dead father's name at same location. I used to be able to watch on my phone or laptop using home WiFi. Now that old account is disconnected, and new account is all I have, I cant watch in phone or laptop. It tells me:

 

Let’s get your Adobe Flash Player up and running.

 

To enjoy a full range of entertainment, enable your Flash Player. It's easy.

Just click on the lock icon in Google Chrome's address bar and select "Allow" in the Flash dropdown.

CCAndrew
Diamond Problem Solver

Re: Cable TV - cant stream to laptop or phone

Are you using the username/password associated with the old account or a new one?

I am a Retired Official Comcast Employee
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LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

New account.

LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

I also deleted cookies and cache etc

LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

Now cant get on demand on tv. We just had repairman out friday. I have spent hours upon hours dealing with comcast... 

LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

UGH no wonder people are cutting the cord. I can't get someone to talk to in the chat either

Rustyben
Expert

Re: Cable TV - cant stream to laptop or phone


@LL2021 wrote:

I have just cable TV. New account, replaced disconnected account under dead father's name at same location. I used to be able to watch on my phone or laptop using home WiFi. Now that old account is disconnected, and new account is all I have, I cant watch in phone or laptop. It tells me:

 

Let’s get your Adobe Flash Player up and running.

 

To enjoy a full range of entertainment, enable your Flash Player. It's easy.

Just click on the lock icon in Google Chrome's address bar and select "Allow" in the Flash dropdown.


flash is no longer used (was only used to verify secure encrypted stream path). what operating system? what device?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

"

flash is no longer used (was only used to verify secure encrypted stream path). what operating system? what device?" I know that. I now have a few channels on phone. From Sky News to STAMB Naturescape? Only channels on phone. Please forget the laptop issue.

LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

Phone is a Samsung s7 chrome.

It used to work fine until today, though that was another account. Not sure why it is acting up now. I am tired of calling and chatting with Xfinity people. It has been a few hours a day for 5 or 6 days over last few weeks.

Rustyben
Expert

Re: Cable TV - cant stream to laptop or phone


@LL2021 wrote:

Phone is a Samsung s7 chrome.

It used to work fine until today, though that was another account. Not sure why it is acting up now. I am tired of calling and chatting with Xfinity people. It has been a few hours a day for 5 or 6 days over last few weeks.


do you have an installed and working x1 set top box (not flex)?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone


@Rustyben wrote:


 do you have an installed and working x1 set top box (not flex)?


Yes, a set top box

LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

Repairman brought box on Friday.  On Demand  on TV set Worked until yesterday. My phone, I was still using old acct, it was disconnected this am, then I could not stream on phone. Now I can, buy only a dozen or two odd channels

LL2021
Frequent Visitor

Re: Cable TV - cant stream to laptop or phone

 so I cut and pasted a reply   gave to someone earlier, in a chat this am and they fixed my streaming of cable tv on phone issue but they say they need to replace our less than 7 day old box with a newer box today. I have my doubts they will fix it as it has been one annoyance after another since December