Cable TV - cant stream to laptop or phone

[LL2021]

I have just cable TV. New account, replaced disconnected account under dead father's name at same location. I used to be able to watch on my phone or laptop using home WiFi. Now that old account is disconnected, and new account is all I have, I cant watch in phone or laptop. It tells me:

Let’s get your Adobe Flash Player up and running.

To enjoy a full range of entertainment, enable your Flash Player. It's easy.

Just click on the lock icon in Google Chrome's address bar and select "Allow" in the Flash dropdown.

[CCAndrew]

Are you using the username/password associated with the old account or a new one?

[LL2021]

New account.

[LL2021]

I also deleted cookies and cache etc

[LL2021]

Now cant get on demand on tv. We just had repairman out friday. I have spent hours upon hours dealing with comcast... 

[LL2021]

UGH no wonder people are cutting the cord. I can't get someone to talk to in the chat either

[Rustyben]

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@LL2021 wrote:

I have just cable TV. New account, replaced disconnected account under dead father's name at same location. I used to be able to watch on my phone or laptop using home WiFi. Now that old account is disconnected, and new account is all I have, I cant watch in phone or laptop. It tells me:

Let’s get your Adobe Flash Player up and running.

To enjoy a full range of entertainment, enable your Flash Player. It's easy.

Just click on the lock icon in Google Chrome's address bar and select "Allow" in the Flash dropdown.

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flash is no longer used (was only used to verify secure encrypted stream path). what operating system? what device?

[LL2021]

"

flash is no longer used (was only used to verify secure encrypted stream path). what operating system? what device?" I know that. I now have a few channels on phone. From Sky News to STAMB Naturescape? Only channels on phone. Please forget the laptop issue.

[LL2021]

Phone is a Samsung s7 chrome.

It used to work fine until today, though that was another account. Not sure why it is acting up now. I am tired of calling and chatting with Xfinity people. It has been a few hours a day for 5 or 6 days over last few weeks.

[Rustyben]

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@LL2021 wrote:

Phone is a Samsung s7 chrome.

It used to work fine until today, though that was another account. Not sure why it is acting up now. I am tired of calling and chatting with Xfinity people. It has been a few hours a day for 5 or 6 days over last few weeks.

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do you have an installed and working x1 set top box (not flex)?

[LL2021]

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@Rustyben wrote:

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 do you have an installed and working x1 set top box (not flex)?

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Yes, a set top box

[LL2021]

Repairman brought box on Friday.  On Demand  on TV set Worked until yesterday. My phone, I was still using old acct, it was disconnected this am, then I could not stream on phone. Now I can, buy only a dozen or two odd channels

[LL2021]

 so I cut and pasted a reply  @Rustyben   gave to someone earlier, in a chat this am and they fixed my streaming of cable tv on phone issue but they say they need to replace our less than 7 day old box with a newer box today. I have my doubts they will fix it as it has been one annoyance after another since December