Amount of % of recordings disappeared

[Peachykath]

2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

[lh30]

I wish I had an answer for you.  It is my belief that the amount of recordings that we are allowed to save on the DVR (in the cloud) is larger than the number of recordings that are allowed via Xfinity Stream, which I view on my laptop.  I don't watch on my phone, so I don't know what happens there.  This makes no sense to me, but it has been consistent as long as I've had Xfinity Stream, which is at least a couple of years.  Two days ago it said my Xfinity Stream was about 45% full--at the same time,  when I looked at my recordings on the DVR via my television, it was only about 30% full. 

Yesterday, the percentage  of recordings was no longer available on Xfinity Stream.  This is important information.  We need it back.

[serenefifty]

Agree we need it back and it should also be back on the actual streaming devices (ipad, iphone, etc).  They removed from there a while back. 

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@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

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[Noname68]

It's gone for me too so it's likely gone for everyone.

The percentages available for stream and home have always been different. I can record over a hundred hours of programming on my dvr, but only about the last 55 hours is available to stream and would be considered 100% full via the streaming app. The only way I know I'm close to streaming capacity now is by counting how close I am to that 55 hour level.

[RobertWy]

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@Noname68 wrote:

It's gone for me too so it's likely gone for everyone.

The percentages available for stream and home have always been different. I can record over a hundred hours of programming on my dvr, but only about the last 55 hours is available to stream and would be considered 100% full via the streaming app. The only way I know I'm close to streaming capacity now is by counting how close I am to that 55 hour level.

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Another thread in this forum states it is no longer available in the app.

[Whyme11]

I know it hasn’t been showing on the app but the % full was showing when you used the internet version which has now been deleted. How do she find it now?

[Noname68]

That's common knowledge. They made the app less functional a while ago. They decided to follow suit with the online stream site and gave subscribers less functionality

[Whyme11]

I understand that, I am talking about the web version

[lh30]

I think we all understand that they've taken away this functionality.  Some of us are not happy with it.

I have a follow-up question:  If I go beyond the number of recordings allowed for streaming, I assume that those recordings will still be accessible via DVR/TV.  If I delete some recordings while online, will any of the recordings that disappeared be available via streaming again?

[Whyme11]

The will not reappear in the cloud stream. When you delete, it makes room for new recordings for you to view.   I always try to watch the cloud recording‘s first to ensure that I can delete them and new ones will re-populate .

[Whyme11]

 I was also unhappy that they took away the percentage full on the Stream app but I was able to view the percentage full when I used the web version. As of this past Saturday, the % full has been removed from the web version.

[Whyme11]

DVR (in the cloud) is larger than the number of recordings that are allowed on the Xfinity Stream app

[Rustyben]

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@Whyme11 wrote:

DVR (in the cloud) is larger than the number of recordings that are allowed on the Xfinity Stream app

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i believe you mean the DVR in the home is larger. the cloud DVR is the stream app source and is last 60 hours.

[lh30]

Yes, I know that, but now I no longer know how much room is left on my Xfinity Stream. 

[lh30]

I believe that they are both actually in the cloud, but yes, I'm talking about Xfinity Stream.  I just don't understand why the information telling us what percent of that space is used is now no longer available.

[serenefifty1]

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@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

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@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

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Xfinity:  When will we have a way to see the %age so that we can manage our streaming?

[Rustyben]

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@serenefifty1 wrote:

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@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

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@Peachykath wrote:
2 days ago I was looking at the Xfinity stream online and the bar that showed the percentage was on there. Then yesterday I was looking again online at the stream page page and that dissappeared. That was very helpful in knowing how ful the DVR was. Our home DVR never goes above 62% full however when looking online it always said 90% full. There is a huge discrepancy between what I am seeing online and on my home DVR box. I am not happy that feature was taken away. Is there a way to accurately know how full the DVR is now?

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Xfinity:  When will we have a way to see the %age so that we can manage our streaming?

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they have removed it from all streaming devices. wish they would add back a simple (example) USED: 36 of 60 hours

[kayb999]

I was the one who originally posted when the % of recordings first disappeared from the Stream app, but at least it was still available to check online if I was concerned about it. I've been monitoring this thread since it started because I was very aware when the information then disappeared online. 

What's the point of the forums if no one from Comcast actually responds to our concerns? The volunteer experts can be helpful, but, if no one from Comcast is monitoring and responding, what good does it do us to question what's happening? Nothing will change if our feedback is ignored.

[Rustyben]

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@kayb999 wrote:

I was the one who originally posted when the % of recordings first disappeared from the Stream app, but at least it was still available to check online if I was concerned about it. I've been monitoring this thread since it started because I was very aware when the information then disappeared online. 

What's the point of the forums if no one from Comcast actually responds to our concerns? The volunteer experts can be helpful, but, if no one from Comcast is monitoring and responding, what good does it do us to question what's happening? Nothing will change if our feedback is ignored.

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comcast may have been getting too many questions about why the cloud and home DVR have different percentages. I wish that they would just do something like '20 hours of 60 hours currently used'. 

[lh30]

Yes,  what good does it do if nobody from Comcast responds to our posts. 

Rustyben, I was blocked from clicking "Like" on your post.  What's that about?

[kayb999]

Rustyben, it was your assumption at the time of my original post that Comcast was having difficulty with the customer's understanding of the difference in storage between our home dvr and our allowed cloud storage for streaming with the app. There would be no misunderstanding if Comcast would be transparent and consistent with its information. I am not a Comcast hater; I actually like and appreciate the service that I have and the Stream app that I use on my iPad. But removing information that is useful and not giving us any reasons or options for feedback makes no sense. How do we get someone to respond who has actual information as to why we totally lost this data? Am I able to add up the minutes of my Stream recordings and divide by 3600 to determine my own percentage? Of course I am, but the purpose of computers is to make my life easier and Comcast used to do this calculation for me. Why would they choose to remove it from our view. I believe they still have the information in order for them to determine when to delete programs and how many to remove. I used to be a programmer and this makes no sense to me

[Rustyben]

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@lh30 wrote:

Yes,  what good does it do if nobody from Comcast responds to our posts. 

Rustyben, I was blocked from clicking "Like" on your post.  What's that about?

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likes require you to be logged in already (upper right top corner of post window "sign in")

[lh30]

Very strange.  It just let me Like this post and Reply to it.  Yet I'm not signed in.

[Peachykath]

How can you tell what is on the cloud to stream and what is on the DVR? Is there a difference?

[Peachykath]

Kayb999, I just read your post and saw that you figure out the percentage by adding up minutes and dividing by 3600? Is that because of the total minutes allowed on the dvr is 3600? I would like to be able to figure my own out if possible.

[Rustyben]

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@Peachykath wrote:
How can you tell what is on the cloud to stream and what is on the DVR? Is there a difference?

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smart devices including PCs use the stream DVR and by using one and going to recordings you can see what is on the cloud DVR at the moment. The cloud DVR holds up to the last 60 hours and recordings are removed as needed. the home DVR has more room to store recordings.

[Whyme11]

Tired of having services removed especially when I upgraded and they sold me on all the things the be great. I’m done paying for services that were promised. Comcast no more after next Tuesday. To bad, been with then for many, many years. Good luck all. 

[Comcast_Support]

Hello All, 

Thank you for using the Xfinity Forums to share your feedback about the changes that have been made with the Xfinity Stream App. I will pass this along to my leadership and to the App Team to see if there are any changes that can be implemented to help better your entertainment experience. 

[kayb999]

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@Comcast_Support wrote:

Hello All, 

Thank you for using the Xfinity Forums to share your feedback about the changes that have been made with the Xfinity Stream App. I will pass this along to my leadership and to the App Team to see if there are any changes that can be implemented to help better your entertainment experience. 

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Thanks! It's great to see that an official Comcast person has taken notice. Better late than never

[serenefifty1]

When should we have an update and a "fix" to this problem?

Thanks

[Rustyben]

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@serenefifty1 wrote:

When should we have an update and a "fix" to this problem?

Thanks

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I wish that for cloud DVR they would just put how many hours (rounded up total) of 20 or 60 

like 40 of 60 used or for DVR lite 10 of 20 used.

[lh30]

That would make so much sense--far better even than the percent.