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Xfinity stream app not working on Samsung smart tv

New Poster

Xfinity stream app not working on Samsung smart tv

I have a new series 7 Samsung smart tv. I downloaded the xfinity stream beta app. I hit get started and am given a 6 digit code. I enter that at xfinity.com/authorize - it sends the info successfully to the tv but the tv shows TVAPP-00100 error code. I have spent hours trying to get this resolved with xfinity. Nothing has worked. It’s very disappointing.
Diamond Problem Solver

Re: Xfinity stream app not working on Samsung smart tv

Does your tv happen to match these approved models
https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

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Frequent Visitor

Re: Xfinity stream app not working on Samsung smart tv

My Samsung TV actually worked for a few hours after I installed the app and got it to authorize. Then it stopped working and I get the same thing as you, each time I put the code in, I get a success message but TV says something went wrong with same error you're seeing.

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I am experiencing the same issue. I have a new Samsung TV so I know my model is supported. Would really like to get an answer to this. 

Expert

Re: Xfinity stream app not working on Samsung smart tv


@jacmk wrote:

I am experiencing the same issue. I have a new Samsung TV so I know my model is supported. Would really like to get an answer to this. 


when you go to your samsung app store does it offer the beta stream TV app? if so did you install and accept the terms and conditions? 



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Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

Similar issue. Samsung smart TVs previously able to view content on Stream app, suddenly not. Tried uninstalling and reinstalling app, now get error message about "must be on home network to use on this device" after trying to authorize the app.  Every attempt to load app leads to authorizing, which succeeds but shows that error message.

Expert

Re: Xfinity stream app not working on Samsung smart tv


@silentstone wrote:

Similar issue. Samsung smart TVs previously able to view content on Stream app, suddenly not. Tried uninstalling and reinstalling app, now get error message about "must be on home network to use on this device" after trying to authorize the app.  Every attempt to load app leads to authorizing, which succeeds but shows that error message.


does a smart phone/tablet using the xfinity stream TV app work when connected to the exact same home wifi?



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New Poster

Re: Xfinity stream app not working on Samsung smart tv

I’ve been dealing with this issue since November 2019 and haven’t gotten to a resolution yet. My model is 55MU8000.
Expert

Re: Xfinity stream app not working on Samsung smart tv


@CDub1 wrote:
I’ve been dealing with this issue since November 2019 and haven’t gotten to a resolution yet. My model is 55MU8000.

does a smart phone/tablet using the xfinity stream TV app work when connected to the exact same home wifi?



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New Poster

Re: Xfinity stream app not working on Samsung smart tv

I am also getting error TVAPP-00100. Just bought a Samsung Q60R. Downloaded the app and authorized it on my phone. Phone screen says success but then tv goes to error screen and never gets into steam home screen. Spent 3 hours on phone with Comcast and they have no clue. Super frustrating. We need a solve ASAP
New Poster

Re: Xfinity stream app not working on Samsung smart tv

I am in the same boat. Have a brand new Samsung TV. Downloaded the app from the app store and installed. Launched. Put in the code on authorization site and then get the same error code as the rest of you. Can stream just fine on my computers and Note 8. I even looked at app details and found a contact for the developer team at Comcast. Emailed them 4 or 5 days ago and still no reply back.
Diamond Problem Solver

Re: Xfinity stream app not working on Samsung smart tv

Is your model number matching the compatible model numbers?
https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

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Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

My app works.... but only partially. I see some of my DVR content, but not all. For example, I see the latest 7 episodes of The Walking Dead, but not the first 8. Why on earth would you make it only display half of what's on the DVR? I hope you don't plan on making this a paid feature until it actually works correctly. The app also freezes up sometimes which is quite inconvenient.
Diamond Problem Solver

Re: Xfinity stream app not working on Samsung smart tv

The cloud isn’t an exact mirror copy of what’s on your dvr. It shows the LAST 60 hours recorded.

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New Poster

Re: Xfinity stream app not working on Samsung smart tv

My app on my Samsung worked for a few weeks then just a black screen last night. I went into manage apps and cleaned the memory and cache and works fine now

New Poster

Re: Xfinity stream app not working on Samsung smart tv

Same issue. Says must be on home network. Netflix amazon, etc stream fine just not xfinity on my xfinity WiFi.
Expert

Re: Xfinity stream app not working on Samsung smart tv


@jp60 wrote:
Same issue. Says must be on home network. Netflix amazon, etc stream fine just not xfinity on my xfinity WiFi.

if you use a smart phone/tablet with the stream app at the same location as the TV set, does it connect and work with the streaming TV service?



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Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

Rustyben-- Having the same issues for two weeks now. Yes, I can stream fine on my iPad, but I keep getting the same error code on a Samsung Q60.  Tried uninstall/reinstall many times. Also have rebooted both the internet gateway and the cable box.

Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

Just to add, I just purchased a new QLED 65" 2020 Sansung televion. The TV was set up today 10/27/2020. I downloaded the app, entered the sync code on my phone, which reflected success, then got that aforementioned error codes per others above. Is this a Samsung or Xfinity issue?

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I'm  not sure if your issue is resolved or not but I've been having the same issue with my tv and after days of Comcast trying to fix the issue, I figured it out myself. My TV would  take a few to load movies and shows and then show an error code. I've accidentally  hit fast-forward after a few seconds of loading and then it played without error. 

Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

Unfortunately I can't get it to play anything. I get the error message when I attempt to log in to the app.

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I am having the exact same issue. Did the app ever start working for you? Comcast/xfinity is telling me now that its my modem 😒
New Poster

Re: Xfinity stream app not working on Samsung smart tv

This is definitely not unique to Samsung. I have to 4 smart tvs 2 LG and 2 Samsung and they both give me the same error....that i have to be connect to my home wifi.
New Poster

Re: Xfinity stream app not working on Samsung smart tv

I had the same problem with my Samsung tv! I had to sign in to my account online and then open another tab and use another code to activate.  After I did this it worked, I hope that helps!

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I'm having same issue since over a week ago. After Xfinity did some work in my area (zip 77059), it worked again, but today (12-14-2020), App stopped working and gives an error code - TVAPP-00100. Xfinity does not report any ptoblems.

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I have a Samsung Q50R smart tv and when I first got it and downloaded the Xfinity TV Beta streaming app, it worked fine. Occasionally I would see the TVAPP-00100 error code come up. Then starting about a week ago, that same error popped up many times until finally I couldn't watch live TV anymore.  I went online to find a solution and found this thread.  The solution that another earlier poster found was what worked for me.  I went into my tv's settings and into the TV Device Manager.  In there I found Manage Storage-Show App List and when I clicked on that, I saw all the apps installed in my TV. I clicked on the Xfinity Stream Beta app's View Details and there I was able to Clear Data and Clear Cache. While I was at it, I also cleaned up the tv's Memory Boost and Clean Running Apps. When I went back and tried the Xfinity app, it worked fine and I'm able to stream live tv again. It seems that since the app is still a beta experimental app, it can go wonky sometimes and you have to clear the app's cache periodically to get it working again. Hope this information helps someone.

New Poster

Re: Xfinity stream app not working on Samsung smart tv

Thanks for your post!  I've been having the same problem with my Samsung Q60 TV.  It took some time to find the storage management tool on the tv, but when I did, I cleared the cache and the data for the Xfinity Stream Beta app.   Then I had to go through the app activation sequence again and it worked.  

 

It's sad that I've spent about three hours chatting with a rep, on the phone with a rep, and searching through this blog.  I would like an easier way to find solutions to error codes, which is what error codes are supposed to help with.  I would also like the customer service reps to have better tools at their disposal than what I have.  When I was communicating with the reps it seemed like they were doing the same research that I had done online.  

 

Thanks again for your post.  When I finally found it, it helped out tremendously.  

Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

Thanks for the post!  That worked for me.  It did take a while to find where to clear the cache and app data and start over.  One additional tip if this does not work.  Once you clear out the app data and app cache, turn off the TV, wait about a minute and turn on again.  Then re-activate app.  Success!

 

This will be a painful process of remembering or getting these steps in the proper order to make it work again.  I know it will APP ERROR again.  Maybe, I shouldn't have bought a smart TV and one with many HDMI ports and just plugged in Roku, Apple TV, Chromecasts, cable boxes. ...

Frequent Visitor

Re: Xfinity stream app not working on Samsung smart tv

I just tried this and it did not work.

Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

Keep working it.  I think these are the steps to get it working.  Like I said, the order of them may be suspect.  

 

It just happened to me again.  I was on the 'Live TV' schedule.  I tried to advance the timeframe to see what was on the channel in the next few hours.  The schedule advanced but did not populate any TV data.  At that time, I knew it was now hosed.  I exited the app and opened another app.  Went back to the Xfinity app.  Sure enough, I received the dreaded same TV APP error.  I went through the above steps.  It did not work.  Then, I remembered that I did not turn off the TV after clearing the Xfinity app data and cache.  Cleared them again, and THEN TURNED OFF the TV.  Powered ON, opened Xfinity app.  Re-authorized and waited.  When the disclaimer statement appeared, I knew I had success again.  

 

The developers need to correct this.  They should have plenty of user data to help identify these bugs.  I have more success with the app with Roku than I do with Samsung smart TV app.  If this app behavior continues, it may be easier to sacrifice an HDMI port for a Roku device.  This may lead me to finally cut the cord and find another streaming live TV service.

Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

What is crazy is I have my other TVs working, and even with these steps cant seem to get one brand new one to work.

New Poster

Re: Xfinity stream app not working on Samsung smart tv

I can no longer get it to work either!!  Any ideas

Expert

Re: Xfinity stream app not working on Samsung smart tv


@Rudimix wrote:

I can no longer get it to work either!!  Any ideas


do you see an error message and error number?



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Re: Xfinity stream app not working on Samsung smart tv

An update.  Happened to me again (TV APP 00100).  Frustrating as I wanted to watch two football games at the same time.  Cable box on one, Xfinity app on smart TV showing the other.  VERY DISAPPOINTING as error popped up AGAIN.  I tried my fix as described in above messages.  This time it did not work! Again and again, it did not work, as some of you have reported that my fix did not work for you. 

 

After I cleared the data and cache, removed the Xfinity app, turned off TV, re-installed Xfinity app, activated code shown on TV, I once again received the same TV AP 00100 error.  AAAARGGHHH!  This time I hit RETURN on the remote and it backed up a screen, hit RETURN on remote and it backed up to the previous activation code.  I clicked on the button for a new code.  I activated that code.  SUCCESS!  I received the disclaimer message.  I accepted it and now have my second TV showing a different college football game than the other television.  

 

Is any of these experiences giving Comcast any help with correcting the bugs on their app on Samsung smart televisions?  There is no guarantee that this will work the next time and I will waste 30 minutes at an inopportune time to get live TV working on this set.

Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

I have the app working on 4 TVs and Roku. The one TV where it does not work is the same brand as the other TVs although a different model. I moved the Roku to run off the same network connection as that TV, and the Roku works fine. This is clearly a software bug of some type.

Expert

Re: Xfinity stream app not working on Samsung smart tv


@TheBigDot wrote:

I have the app working on 4 TVs and Roku. The one TV where it does not work is the same brand as the other TVs although a different model. I moved the Roku to run off the same network connection as that TV, and the Roku works fine. This is clearly a software bug of some type.


the maximum streaming apps working is 5. 5 TVs and a roku is 6. 



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Regular Visitor

Re: Xfinity stream app not working on Samsung smart tv

The limit is good to know. Although I had two TVs set up at the same time just the other day. And my issue with the one TV had been identified per above threads even before the two new installs. I will remove one TV, but I do not suspect that to make a difference.
Expert

Re: Xfinity stream app not working on Samsung smart tv


@TheBigDot wrote:
The limit is good to know. Although I had two TVs set up at the same time just the other day. And my issue with the one TV had been identified per above threads even before the two new installs. I will remove one TV, but I do not suspect that to make a difference.

on the one not working. before doing a factory reset and updating until no updates available, try removing the stream beta app and then unplugging the TV from AC for 3+ minutes then plug back in. reload the stream app and sign in and be sure to accept the terms and conditions. did either procedure work?



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Re: Xfinity stream app not working on Samsung smart tv

I have done a similar procedure, but have not kept it unplugged for 3 minutes. I will try and see what happens.