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About silentstone
since
02-13-2020
03-17-2020
silentstone
Regular Visitor
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03-13-2020
11:26 AM
Thank you for the complete answer. Unfortunately, I wasn't able to implement it... My whole neighborhood went down, and when it came back up and i had the SAME problem, customer service was able to fix it with a simple check that had previously failed to work. I HAVE NO IDEA, but I'm happy that it works now.
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02-26-2020
05:40 PM
I kept clicking on that and it's giving the model number of the now-missing Xfinity modem.
My internet connection is working fine and all my devices are online through it. i can log into the router's admin system, but according to Comcast's app, it's looking for the old Xfinity modem? But, I called customer service and they have my non-Xfinity modem listed under my account!!
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02-21-2020
05:36 PM
Xfinity Stream app is not recognizing that it's on my Comcast home network. I can't watch live TV on my smart TVs. I used to have one of Comcast's XFi modems, but bought my own modem earlier this month. The modem was plugged into the cable line, but ALL my devices for internet and TV connected wirelessly. Replacing Comcast's modem with a store-bought was easy and everything worked. Until I returned the Comcast modem to a Comcast service shop. Next day, the Stream app on all my smart TVs slowed then stopped loading.
I tried uninstalling/reinstalling Stream app, and it needed activation code. After processing that, I get this message on Stream app: "this device can only access Xfinity stream on your in-home Xfinity Network..."
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02-13-2020
11:27 AM
Similar issue. Samsung smart TVs previously able to view content on Stream app, suddenly not. Tried uninstalling and reinstalling app, now get error message about "must be on home network to use on this device" after trying to authorize the app. Every attempt to load app leads to authorizing, which succeeds but shows that error message.
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