Frequent Visitor
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9 Messages
Xfinity Streaming Beta issue
This app seemed to work well on my Samsung Smart TV (although a bit cumbersome to navigate). However, in the last couple of days when I launch the app it gives this error....."We had a problem reaching the configuration server. Please check your network connection and retry." I have reset the connection and am able to stream from other apps but continue to get the error for the Xfinitity streaming app. Any ideas?
Rustyben
Expert
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24.6K Messages
5 years ago
uninstall the app and reinstall and authorize.
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hunterh
Frequent Visitor
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9 Messages
5 years ago
I've done that but have the same outcome
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nicksbarra
Regular Visitor
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11 Messages
5 years ago
It's not even giving me the opportunity to reauthorize after reinstalling. The error message comes right up.
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nicksbarra
Regular Visitor
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11 Messages
5 years ago
Yes.
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Rustyben
Expert
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24.6K Messages
5 years ago
are you and X1 customer with set top box(es) and internet cable modem/gateway?
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Rustyben
Expert
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24.6K Messages
5 years ago
select the channel on the main roku menu and press the * (star) key not the enter key and then remove the xfinity stream TV channel. unplug the roku from all cords (hdmi and power) for 30 seconds or more then plug back in and reinstall the channel. working?
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nicksbarra
Regular Visitor
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11 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
same procedure. uninstall the app. unplug the TV from power (not just turn it off) for 30 seconds or longer then plug back in and reinstall.
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hunterh
Frequent Visitor
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9 Messages
5 years ago
I have deleted and reinstalled. I have deleted, unplugged TV, plugged in TV and reinstalled. I have restored TV to factory setting. Still nothing.....I can see why this app has a 2/5 rating.....
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hunterh
Frequent Visitor
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9 Messages
5 years ago
access denied message....
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nicksbarra
Regular Visitor
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11 Messages
5 years ago
- Uninstall App
-Unplug TV for 30 sec
-Reinstall App
-Don’t open app from the App Store or the home screen. Go to the app with your remote but don’t select it. Select a show or movie from the menu above the home apps and it should work.
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Fawad2107
New Poster
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1 Message
5 years ago
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Timmyblaine
New Poster
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1 Message
5 years ago
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nicksbarra
Regular Visitor
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11 Messages
5 years ago
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hunterh
Frequent Visitor
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9 Messages
5 years ago
Nicksbarra's advice has worked for me.
I have to open up the app from selecting a program then backing up to the listings menu.
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