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@rasmusrj wrote:
It seems a lot of people have had this problem for a while and that it has not been resolved.
For about a month the app has been stuck on purchase screen across several Samsung devices, making the app useless.
Reinstalling and removing tv from power outlet seems to do nothing.
When will this be resolved?
it likely isn't stuck. if you are a current cable TV subscriber, do a test. go to xfinity.com and sign in. go to account, then to users. add a new user and use that user to sign in. does the new username work?
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Hello @rasmusrj,
Thank you for your feedback on the Xfinity Forums. We are happy to see that the issue has resolved for you!
Hopefully, to provide you with some closure, we are aware of this issue and are working toward finding a permanent solution so customers no longer have this negative experience.
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Hello @Fco301,
You may be able to resolve the issue for your account by logging out on all affected devices and logging back in.
Can you try this and let us know if you regain access to your channels?
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@Fco301 wrote:
The screen continues to be stuck in the purchases page; I have tried logging in and out of it, nothing happens, I have also tried to delete and reinstall the application. I even found these instructions - everything works up until step 8 - I never see that main menu https://forums.xfinity.com/t5/Mobile-Apps/ANSWERED-How-to-install-Xfinity-Stream-App-on-Smart-TVs/ta...
do a test. go to xfinity.com and sign in. go to accounts, then users, and create a new username. use that username/password to sign in to the beta stream app.working?
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@Fco301 wrote:
Update: I got the app to install in the TV. However, even after creating a new user profile and logging in with those credetials; the outcome remains the same. The app loads to the "Purchases" page and there is no way to get out of it or switch it. The app also bypasses the step where I am supposed to "name the device". After the authorization step - the app loads to the "purchases" page. Any help is welcomed.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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@Fco301 wrote:
Any luck?
i re-escalted. hopefully even with covid they they get to you shortly
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