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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question

 

Can the Xfinity Stream App be installed on a Smart TV?

 

Answer

 

The Xfinity Stream Beta App on Samsung Smart TVs allows Xfinity TV customers to enjoy their cable subscription at home via the new Xfinity Stream Beta app on Samsung Smart TVs.

**Note**: This app is currently in Beta trial. Customers can access the app from the Xfinity Channel in the Samsung Hub app store.

 

 

Getting Started

You'll need to create a Samsung or LG account and link it to your compatible Smart TV before downloading the Xfinity Stream Beta app. See detailed instructions on how to create an account and link a device for Samsung and LG.


The Xfinity Stream Beta app is available on the following Smart TVs:

Samsung:

  • 2019 TVs (no minimum software version) and QLED Model Codes Q900R, Q950R, Q90, Q85, Q80, Q70 and Q60; UHD Model Codes RU8000, RU7300 and RU7100.
  • 2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved].
  • 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710.
  • 2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090.
  • 2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310.
  • 2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630 and MU6290.
  • 2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500 and M450.

LG:

  • 2019 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9.
  • 2018 TVs with Model Codes LG SK, LG UK, LG LK, LG OLED *8.
  • 2017 TVs with Model Codes LG SJ, LG UJ, LG LJ, LG OLED *7.

 


Follow these steps to determine your TV model and software version:
Samsung:
  1. Make sure your Samsung Smart TV is connected to the Internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select the Settings icon (gear to the right).
  4. Arrow down to Support.
  5. Arrow right, then down, then select About this TV.
  6. From here, you'll see the Model Code, Serial Number, Software Version, etc.

 

LG:

The model number can be found on the back of your LG Smart TV. You can also find it by pressing the Home button on your remote and selecting Settings (Gear icon), then scrolling over to About This TV under General.

 


Next, follow these steps to add the Xfinity Stream Beta app to your compatible Smart TV:
Samsung:
  1. Make sure your Samsung Smart TV is connected to the Internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select Apps.
  4. Select the Magnifying Glass icon.
  5. Enter Xfinity Stream using the on-screen keyboard and select Done.
  6. Select the Xfinity Stream Beta app and then choose Download.
  7. Once installation is complete, select Open to start using the Xfinity Stream Beta app.
  8. When asked, register your device and sign in with your Xfinity credentials.

 

LG:

  1. Make sure your LG Smart TV is connected to the Internet.
  2. Press the Home button on your remote to bring up the main menu.
  3. Scroll right or left until you reach the LG Content Store.
  4. Select Apps & Games at the top of the page.
  5. Select the Xfinity Stream Beta app.
  6. Click Install.
  7. Once the installation is complete, select Launch to start using the Xfinity Stream Beta app.
  8. When asked, register your device and sign in with your Xfinity credentials.

 

 

Activation

  1. Launch the app from either the Samsung Hub app store or the LG Content store. If your Smart TV hasn't been activated, you'll see the Welcome screen. Select Get Started to continue. If your Smart TV has already been activated, you'll see the main menu.
    Xfinity Stream Welcome screen with the Get Started button at bottom center. 
  2. The Activation Code screen will appear on your Samsung or LG Smart TV. On another device (like a mobile phone, tablet or laptop - not from your Smart TV), go to xfinity.com/authorize to continue the activation process.
    The Xfinity Stream activation screen. 
  3. From the web browser on your second device (not the Smart TV), enter the six-digit code provided from the Xfinity Stream Beta app.
    The Activation code field is at the center, and below it is a blue Continue button. 
  4. Still from the web browser, enter your Xfinity username and password, then select Sign In.
    Enter your username and password, then click the blue Sign In button.
  5. The web browser will show a Success! message, notifying you that your Samsung or LG Smart TV has been activated and the activation screen on the Xfinity Stream Beta app will update shortly.
    The confirmation screen with Success! message. 
  6. After your Smart TV has been successfully activated, you'll see the Terms of Activation. Scroll to read the terms and select Yes to accept and continue. If you select No Thanks, you'll be taken back to the first step of the activation process (Welcome screen).
    The Terms of Activation screen. 
  7. Next, name your device and select Confirm. The device name is used to help with troubleshooting as well as any future device management settings.
    The name your device screen with an on-screen keyboard. 
  8. You'll see the main menu. You're ready to begin using the app!
    The Xfinity Stream main menu.

 

User Guide

Remote Control

You'll need to use the Samsung or LG remote control to navigate the Xfinity Stream Beta app. You can use the basic navigational control, like up/down, left/right, last and OK/select.

 

 

Main Menu

If your Smart TV has been activated, you'll see the Main Menu after opening the app. See our activation instructions above for more information.
The Xfinity Stream main menu.


From the Main Menu, you will see the following buttons:

  • Live TV
  • Saved
  • Browse
  • Search
  • Settings

 

 

Live TV

Pressing OK on the Live TV button on the main menu loads the Live TV page and All Channels guide. You'll see all the channels that are available with your Xfinity TV or Xfinity Instant TV subscription. In addition to the Live TV grids, you can also discover live programs in galleries based on curated categories, including Kids, Sports and Movies.

You can watch currently available live programs by picking a program from the guide and pressing the Watch button. Pressing the Last button while on a Live TV menu tab will take you back to the main menu.
The Live TV guide.

 


Live TV Options

Press OK on the Options button on the Live TV menu to load More Options over the Live TV guide. Use the Find Channels option to search for the specific networks or channels (including channel numbers) you want, and you can either jump down the All Channels guide to that channel or start watching it right away.


Saved

Press OK on the Saved button on the main menu to load the For You tab. The For You page has live programs and on-demand TV shows and movies personalized for you. Other tabs include Recordings and Schedule where you can watch or manage (for example, delete) your recordings from your TV box.

You can delete recordings by highlighting a TV episode and selecting Modify Episode Recording, then Delete Recording.
The Program Details screen.
Modify Episode Recording screen

Note: You can't delete recordings in bulk (for example, an entire series) on your Samsung or LG TV. However, you can do this directly on your TV Box or on the Xfinity Stream app. You can also recover recordings that were deleted in the past 24 hours by going to the following menus: Saved > Recordings > Deleted Recordings > and selecting Undelete.


 

Browse

Press OK on the Browse button in the main menu to load the gallery of on demand TV shows. The Browse section includes on demand videos organized by TVMoviesNetworksSportsKidsNews and Latino. Special categories of on demand videos are displayed depending on the editorial calendar (for example, Olympics or World Cup).
The Browse screen.

Search

Press OK on the Search button on the main menu to go to the Search page. You can search for a movie, TV show or network (a collection of channels). The search feature uses a predictive search that gives you results as you start entering the name. Recent search results are also shown if available.
Search screen


Settings

The Settings button on the main menu loads the Settings page, which includes Language, Parental Controls, Accessibility, Help, Terms & Policies, About and Sign-Out.

Language settings let you set the default language for Secondary Language soundtracks (you'll see the SAP option in Playback Controls when available). Language settings don't change the language for menus or TV listings.
The Language settings menu.
Parental Controls let you restrict the type of content that can be watched without a lock code. You can set up your Parental Control personal identification number (PIN), change it or cancel it. After you've created a Parental Control PIN, you can limit (Lock) content based on content ratings, or set up Safe Browse to restrict what shows up in content pages.

Accessibility settings let you turn Closed Captioning On or Off, change the look of the Closed Captioning text, and turn Video Description On or Off.
The Accessibility settings menu with Closed Captioning Options highlighted.
The Closed Captioning Options settings with Font Size highlighted. You can see a preview of the text on the bottom of the screen.
Note: If you have Voice Guidance (text-to-speech) set up on your Samsung or LG Smart TV, you can also turn it on with the Xfinity Stream app.

 

 

 

Additional Resources:

Activate the Xfinity Stream Beta App on Smart TVs

Navigate the Xfinity Stream Beta App on Smart TVs

The Xfinity Stream App on Xfinity TV Partner Devices

Version history
Revision #:
6 of 6
Last update:
‎09-16-2019 11:26 AM
Updated by:
 
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