Re: Xfinity Stream App not recognizing Home Wifi - Xfinity Help and Support Forums

daily108 · ‎08-22-2020

App doesnt recognize home wifi through Roku. Cell Phone and Computer both work without issue. Any ideas?

Pkcdelaware · ‎08-22-2020

I just exchanged my modem and router and I am now having the same problem - I think it is a problem with the App. Anyone out there any insights

daily108 · ‎08-22-2020

I did the same thing recently and it was all working fine last night. Everything else besides Roku works just fine. (Laptop, Iphone) Roku app is the only thing that says its not on the home network.

Rustyben · ‎08-22-2020

@daily108 wrote:

App doesnt recognize home wifi through Roku. Cell Phone and Computer both work without issue. Any ideas?

did you remove power from the gateway/modem for 2-3 minutes then plug back in?

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Rustyben · ‎08-22-2020

@Pkcdelaware wrote:
I just exchanged my modem and router and I am now having the same problem - I think it is a problem with the App. Anyone out there any insights

use a smart phone/tablet and the Xfinity my account app. go to the internet tab and to the gateway. is more than one gateway listed?compare the serial number of the gateway listed to your actual new gateway's HFC MAC address. is it exactly the same character by character?

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Pkcdelaware · ‎08-23-2020

Good morning:

Only one device is listed under internet on my account which is the new one I added. I went under settings and the new Gateway is selected as my home hotspot. I have deleted the Xfinity Stream App on both my devices and will try to reinstall them today to see if they will now recognize the new Gateway. It is my thought that somehow the app is still searching for my old modern and router.

Pkcdelaware · ‎08-23-2020

I just reinstalled the Xfinity Stream App and it now recognizes my home network! I think it needed the time to get rid of the old settings - I waiting over 12 hours before reinstalling the app. I hope this helps others.

ComcastStream · ‎09-17-2020

@daily108 hello, are you still experiencing issues using Stream on Roku at home?

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