Xfinity Stream App not recognizing Home Wifi

I did the same thing recently and it was all working fine last night. Everything else besides Roku works just fine. (Laptop, Iphone) Roku app is the only thing that says its not on the home network.

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@daily108 wrote:

App doesnt recognize home wifi through Roku. Cell Phone and Computer both work without  issue. Any ideas?

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did you remove power from the gateway/modem for 2-3 minutes then plug back in? 

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@Pkcdelaware wrote:
I just exchanged my modem and router and I am now having the same problem - I think it is a problem with the App. Anyone out there any insights

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use a smart phone/tablet and the Xfinity my account app. go to the internet tab and to the gateway. is more than one gateway listed?compare the serial number of the gateway listed to your actual new gateway's HFC MAC address. is it exactly the same character by character?

Good morning:

Only one device is listed under internet on my account which is the new one I added. I went under settings and the new Gateway is selected as my home hotspot. I have deleted the Xfinity Stream App on both my devices and will try to reinstall them today to see if they will now recognize the new Gateway. It is my thought that somehow the app is still searching for my old modern and router.

I had this problem.  Read this posting and see if this helps:

https://forums.xfinity.com/conversations/xfinity-stream-app/stream-app-stopped-working-after-installing-xfi-gateway/60799ef6cc0238783d0f9747

What worked for me: my default address in my Xfinity account (online) was my previous address. When I changed this default to the current address and then reinstalled my Xfinity stream app on my Roku, it worked.