Stream App Stopped Working After Installing Xfi Gateway
For two years, I have been using the Xfinity Stream app on my Roku, iPhone, iPad, and computers without incident.
My setup consisted of both a Netgear modem and a Netgear/Orbi router that I own.
Yesterday, I replaced my personal modem with an XB7-T leased from Xfinity. I configured the XB7 as a gateway, connected to my own router.
Everything worked perfectly from the time I installed it until I went to bed (~6 - 11 PM). The internet was solid, and I was able to use the Xfinity Stream app on both my Roku and iPhone.
This morning, none of the TV Streaming apps work: they all tell me I need to be connected to my home WiFi.
The internet remains solidly connected.
I spoke to an agent, and we tried the following, all to no avail:
- "refreshed" my account
- log out of xFinity app everywhere, log back in
- uninstall app on iPhone, reinstall, log back in
- restart XB7
- reboot iPhone
- reboot Roku
- reboot router
- restart XB7 again
All devices are connected to the same wifi network they've been using all along.
The agent said that an "application specialist" will be contacting me to discuss this further. I am awaiting that call now.
The only thing that changed in my configuration was the modem/gateway. Clearly, something at the Xfinity end changed overnight.
Has anyone else run into this, and what was your solution?
Thanks in advance!