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11 Messages
Xfinity Stream App Beta on Roku
We started getting an error CreateDrmSession-1 message suddenly after having successfully used the roku for months. We have a triple play account but it suddenly does not recognize our video subscription. We have deleted and reinstalled the app as well as reset the modem nothing seems to work. Any additional troubleshooting we can do from home?
Rustyben
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24.6K Messages
5 years ago
is this a roku TV or a roku streaming device?
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Bkow123
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5 years ago
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Rustyben
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24.6K Messages
5 years ago
on the Roku device, not the TV, select the xfinity stream TV beta app and press the * (star) key not the enter button. remove the channel. unplug all cables from the roku device for 30 seconds or more then plug back in and reinstall. working now?
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Bkow123
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5 years ago
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Rustyben
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24.6K Messages
5 years ago
did you by chance return the last set top box and nowonly have roku devices? (no comcast x1 set top boxes?)
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Bkow123
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5 years ago
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wsamstrick1
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1 Message
5 years ago
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Rustyben
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24.6K Messages
5 years ago
that is probably not current information. I have two 3900RW and they work fine.
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wsamstrick
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5 years ago
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Bkow123
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11 Messages
5 years ago
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