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Streaming app not initializing

Akstelmack
New Poster

Streaming app not initializing

I had been using the xfinity beta app yesterday on my tcl-roku tv with no problem.  Then later yesterday it stopped opening. I start the app in Roku, app say "initializing" then I get a black screen that says- Sorry! Something went wrong. Please try again later (Error-500).

I have updated my roku operating system.

I've deleted the application then restarted the device from Settings>System>System restart with no success.

I am using an Xfinity internet connection, and have a valid subscription that includes this service. I removed the channel, then restarted the device before adding the channel back again but this isn't working.
Rustyben
Expert

Re: Streaming app not initializing


@Akstelmack wrote:
I had been using the xfinity beta app yesterday on my tcl-roku tv with no problem.  Then later yesterday it stopped opening. I start the app in Roku, app say "initializing" then I get a black screen that says- Sorry! Something went wrong. Please try again later (Error-500).

I have updated my roku operating system.

I've deleted the application then restarted the device from Settings>System>System restart with no success.

I am using an Xfinity internet connection, and have a valid subscription that includes this service. I removed the channel, then restarted the device before adding the channel back again but this isn't working.

unplug your gateway modem for 3-4 minutes and plug back in. when it is completely up and running, unplug the TV from power and plug back in. working?



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