Community Forum

Can't use Stream app on Roku anymore

BL
Regular Contributor

Can't use Stream app on Roku anymore

The Stream app on my Roku was showing the same content on it's correct channel # and on the channel above it, so I called Comcast to report it. They refreshed my modem/connection, and from then on I can no longer use the Sream app. It gives me a message that I need to be on my in-home Wifi for it to work. It is connected to my in-home Wifi. I even tried reconnecting again. I've tried removing the Stream app and re-adding it. I've signed out and in to the app numerous times. I spent 2 hours on the phone with Comcast's Philippines call center, but no one could fix the problem. That was two nights ago.

I tried to check it using my PC, and I can get to the channels and click watch, so I assume it's working, although their page is so bloated, and my PC isn't new enough, so it never actually starts playing. I've been using the Roku app for a year or two now.

Rustyben
Expert

Re: Can't use Stream app on Roku anymore


@BL wrote:

The Stream app on my Roku was showing the same content on it's correct channel # and on the channel above it, so I called Comcast to report it. They refreshed my modem/connection, and from then on I can no longer use the Sream app. It gives me a message that I need to be on my in-home Wifi for it to work. It is connected to my in-home Wifi. I even tried reconnecting again. I've tried removing the Stream app and re-adding it. I've signed out and in to the app numerous times. I spent 2 hours on the phone with Comcast's Philippines call center, but no one could fix the problem. That was two nights ago.

I tried to check it using my PC, and I can get to the channels and click watch, so I assume it's working, although their page is so bloated, and my PC isn't new enough, so it never actually starts playing. I've been using the Roku app for a year or two now.


use a smart device (phone/tablet) and the xfinity my account app. go to the internet tab and touch the modem (is there more than one listed?). compare the 'serial number' shown with the HFC MAC address on the actual modem. is it exactly identical character by character? if so, unplug the modem/gateway from AC power for 3 minutes then plug back in. working?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!