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Background Audio

New Poster

Background Audio

Since updating to iOS14, the background audio turns off if I hit the button on the side of my iPhone to turn the screen off; it didn’t use to do that. I had hoped the xfinity app update I downloaded today would fix this issue, but it didn’t. I confirmed that I still have “allow background audio” selected in the Xfinity app, and I’ve tried it both with the new Picture in Picture option for iOS14 on and off, but nothing helps. What’s going on?
Expert

Re: Background Audio


@lbrown317 wrote:
Since updating to iOS14, the background audio turns off if I hit the button on the side of my iPhone to turn the screen off; it didn’t use to do that. I had hoped the xfinity app update I downloaded today would fix this issue, but it didn’t. I confirmed that I still have “allow background audio” selected in the Xfinity app, and I’ve tried it both with the new Picture in Picture option for iOS14 on and off, but nothing helps. What’s going on?

verified on my iphone 11 pro iOS 14. Periscope and Youtube play normally in the background. a temporary work aroud is lock the screen, then touch the screen and hit play button on the lock screen.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Background Audio

Hi @lbrown317 @Rustyben we opened a ticket for this issue, and our team is working on resolving it in a future release. We will keep you updated.


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Regular Visitor

Re: Background Audio

Same issue for me. I used this all the time and it’s broken with iOS 14. Help!
Expert

Re: Background Audio


@Thegrep wrote:
Same issue for me. I used this all the time and it’s broken with iOS 14. Help!

the answer is in the post just before your reply.



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Regular Visitor

Re: Background Audio

Great workaround. Thanks
Regular Visitor

Re: Background Audio

Not fixed as of 10/26/20. How about a progress report.
Expert

Re: Background Audio


@odyssey570 wrote:
Not fixed as of 10/26/20. How about a progress report.

scroll back to 9/23 post for answer. you can touch home screen and press play button to restart the audio until fixed.



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New Poster

Re: Background Audio

Following. Same problem.
New Poster

Re: Background Audio

Work-around does not work on iPhone 6S.
New Poster

Re: Background Audio

My bad. It does work. Thanks.
Contributor

Re: Background Audio

This problem was resolved on my iPhone 12 by upgrading from IOS 14.1 to IOS 14.2 😀

Regular Visitor

Re: Background Audio

Looking forward to a fix. Having same issue and the proposed workaround from another poster is not an option. It used to be. You could lock phone and hit play on your locked screen.
Regular Visitor

Re: Background Audio

Not fixed for me with upgrade IOS 14.2 on iPhone 11 Still can't play Xfinity Stream in background when shutting off screen. Why has this not been fixed after many months?

Pete Harris

Expert

Re: Background Audio


@odyssey570 wrote:

Not fixed for me with upgrade IOS 14.2 on iPhone 11 Still can't play Xfinity Stream in background when shutting off screen. Why has this not been fixed after many months?

Pete Harris


so far only workaround is to lock screen then touch it and press the play button



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Regular Visitor

Re: Background Audio

This ended up resolved for me. I can minimize picture and search other sites and I can lock phone and stream app still plays.