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133 Messages
Xfinity Wi-Fi Settings Turning Wi-Fi Off (but not On)
For the past few days, I've been discovering my Wi-Fi is off on my Galaxy S9. I typically keep Wi-Fi, data, and BT turned on all the time and have been fine with battery life. When I drilled into the advanced wi-fi settings, I found an entry in Wi-Fi Control History saying that Xfinity Wifi Settings had turned off my wifi shortly after I arrived at work this morning (no wifi available there). I was at home by the time I saw this, and had been there and using my phone long enough for it to have discovered my home network and the Xfinitywifi signal. I don't mind the phone's attempt to save my battery by shutting that antenna down, but I thought it was also supposed to turn it back on for a known signal. What settign am I missing either to turn it back on automatically or stop turning it off? I'm concerned I'll start racking up actual data usage for a change.
rjsimons15
Contributor
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30 Messages
4 years ago
This is the same excuse they made in October...trying to blame Samsung. At that time there actually was a Samsung update that may, in fact, have caused the Xfinity WiFi Settings app to misbehave. Xfinity pushed a temporary "fix" after several weeks that worked. This time, though, the update was from Xfinity in the form of a new version of the Xfinity WiFi Settings app (Version 4.1.28.2) which broke the WiFi management again. As far as I know there have been no recent Samsung updates, and apparently Xfinity doesn't know how to do regression testing.
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fred2179
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12 Messages
4 years ago
I still don't have the app on my phone, despite another Samsung update. It disappeared at the end of last year.
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rjsimons15
Contributor
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30 Messages
4 years ago
The Xfinity WiFi Settings appis a System App and won't show up on your regular apps page. You must go to SETTINGS, then APPS on your phone to find it and you may have to toggle on "Show System Apps"....
Tap on SETTINGS
Scroll down and tap on APPS
Depending on your phone you may have to tap on 3 dots at top right of screen and then tap on “Show system apps”
Scroll way down and tap on “XFINITY WiFi Settings”
Scroll to bottom to see version number
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fred2179
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12 Messages
4 years ago
Excuse me, but that was discussed at the beginning of this thread (and I'm a nerd so I know how to find an app.) My app is gone.
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rjsimons15
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30 Messages
4 years ago
Didn't mean to offend... You hadn't previously mentioned that you were a nerd... I was just trying to help...........
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fred2179
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12 Messages
4 years ago
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RustyBollinger
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5 Messages
4 years ago
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RustyBollinger
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5 Messages
4 years ago
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jsturek
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7 Messages
4 years ago
It appears the problem has been resolved with the latest Android update to my phone yesterday morning Build number QP1A.190711.020.G965USQU7DTA5 Evidently the Xfinity WiFi app ver 4.1.28.2 is dependent on this version of Android OS.
I like probably most people don’t update my phone until I get prompted to by the upgrade. I don’t know if Android pushes their updates to everyone at the same time or does it incrementally by location.
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rjsimons15
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30 Messages
4 years ago
No, it only disables automatic connection to Xfinity Hot Spots. Any other networks that you have used, such as a retail store WiFi, will continue to auto connect. That said, it appears that the issue has been resolved as @jimbi1 stated in his post earlier today. In fact, the option to disable Auto-Connect to Xfinity Hot Spots is no longer available after the latest Android update... at least I can't find it.
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UtahDad
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2 Messages
4 years ago
My family pays per gig for mobile data and our bill for January 2020 was nearly double previous months, because of this issue. This is a terrible bug in the software or a scheme to milk more money out of customers. Either way, if this is not remedied, with the amount of money being taken from the huge numbers of customers, this could be a basis for a class-action lawsuit.
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fred2179
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12 Messages
4 years ago
Some of us have found that calling Xfinity to complain about it gets a rebate on the data bill.
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UtahDad
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2 Messages
4 years ago
Thank you for that tip--I have also successfully gotten a refund for the previous month. However, left unaddressed, this still leaves them exposed to a lawsuit because the burden of solving the problem should be on Xfinity, not each individual customer.
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MilkyG
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2 Messages
4 years ago
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fred2179
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12 Messages
4 years ago
An official response from Xfinity? ROFL.
Do you see any official response anywhere in this thread, which is now almost 6 months old?
Incidentally - I'm not too familiar with this forum software, but I think it says "SOLVED" in the heading - so why would they even look?
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