I brought my iPhone Xs Max from AT&T to Xfinity yesterday. New sim installed, Shows LTE, everything else appears to be working, but the WiFi Calling.
It’s a loop... I toggle the WiFi calling; enter emergency address, once finished, I go back to check on it and the WiFi calling has been turned/toggled off.
I have tried Reset All Settings, Reset Network Setting and Erased All Content and Settings.
None have helped.
I have called Xfinity Mobile several times, just so they can tell me "Wi-Fi Calling is on by default on your account." I am not getting anywhere with them, and the store does not have the Mobile staff on hand right now.
I really need this WiFi calling to work. Please help.
I'd also like to add; I have put my sim in another iPhone X that is on Verizon and it wont do WiFi calling, but if I take that sim from Verizon and put it in my iPhone X, WiFi calling wokrs fine. It's the hardware! Everything is pointing to the carrier.
I would assume the phones you are having issues with are the ones you brought from Sprint?
Xfinity keeps blaming the fact my iPhone is a BYOD (I didn’t buy it from Xfinity), so they can’t do anything about the Wi-Fi calling issue. Well of course I could buy a phone from them and it would work. The trickery here is sad and obvious. None of this was EVER mentioned as a potential issue when I checked my IMEI on Xfinity's website to confirm compatibility.
You need to have the latest iOS update and the latest carrier settings from earlier this month. The new carrier setting fixed my WiFi Calling
My iPhone now has iOS 13.4.1 and Carrier Xfintity Mobile 41.0
Check you settings.
I am have the same issue with a brand new iPhone SE that was purchased from Xfinity Mobile and just activated yesterday. I was on the phone with support for over an hour and the issue was not resolved. I also cannot enable WiFi calling on an iPhone 6 on my account....
Just adding another data point. I also just activated a new iPhone SE purchased through XM for an existing XM line. I turn on the Wifi Calling, add the Emergency Address, it seems to take it, but when I hit the back arrow on the Wifi Calling detail page to go back to the main Phone settings page, it is already turned back off.
To be clear to everyone else in this thread porting over from another carrier, this is a XM issue, not a porting issue. My single line is over 2 years old with the original phone number and I purchsed my SE directly from XM. I am seeing the same exact problem everyone else is. There is no other carrier involved in my transaction at all. Buying a new phone through XM won't fix this issue for you. Don't let them talk you into attempting it.
Thanks for the reply!
Could this just be an issue with just iPhones??
How can so many not care about Wi-Fi Calling? I know reception has been getting MUCH better over the years, but still there are a lot dead holes, and maybe some people just don’t know about it. What is really sad, is that the Xfinity Techs don’t know about the Wi-Fi Calling not working and they are told to blame the BYOD, which lays the blame on the consumer....Booooo! Anyway, it's unbelievable.
Come on Xfinity, get it together!
Good thing I bought a Pixel, and will be on Project Fi by next week. 🙂 I am actually really excited about it. I haven’t been in the Android ecosystem for 5 years. Looking forward to it. Thanks Xfinity.
Slight change to the situation. I just tried to enable Wifi Calling again and it no longer allows me to enter an Emergency Address. I get the popup to enter the address, but before it shows me the fields to enter my address, I get a 2nd popup saying "Wifi Calling: To allow Wifi calling on this account, contact Xfinity Mobile." followed by an OK button.
This issue isn't very important to me. I get a decent signal in my apartment with no dropped or missed calls that I am aware of so far. No one has complained about poor call quality on the few calls I have made either. So I probably won't call XM about it unless something changes.
Having same issue. Xifnintiy sent new SIM card. No help. Spent over an hour on phone with Apple support. Although the level 2 representative insisted that these Wi-Fi calling issues alwayhs are the responsibility of the carrier, yhey did a diagnostic download and just got back with me with the results. They confirmed that Apple engineers indicated that this is "an issue on both sides and are working with several carriers to resolve". The representative indicated that when resolved, it will be part of an update to IOS and they are going to email me when that occurs. So, I guess I have no choice other than to return to AT&T which I just left to switch to Xfinity.
I also brought my own device (Apple X) which I purchased from an Apple Store and confirmed compatability with Xifnity Mobile before switching. Of course Xfinity tried to imply that because I didn't purchase the device from them they weren't responsible. One Xfinity representative even went so far to say that the issue was in my Wi-Fi network (which happens also to be Xfinity--go figure). My wife has the same model iPhone (Apple X) also purchased from an Apple Store, but running on Verizon. Wi-Fi calling works fine on her device and on the same Wi-Fi network. Hard to figure this out since Xfinity Mobile uses Verizon's celluar network. Seems here is definitly an incompatiability going on between Xfinity Mobile and Apple.
I just bought 2 new Iphone SEs from Xfinty. No wifi calling--just like several of the other messages. Went from ATT where I have had wireless calling for years w/o a hitch. Went to tier 2 Xfinity employee and he agreed it was the system and to keep checking back.
I've given up for the time being. I need to be in a certain state of mind + a rainy day to set aside time to deal with another session on this. ATT was $$ but it worked! So far this seems to be the only issue and fortunately I have good cell service at the house. It might be nice to get squared away for travel...🍀🍀❗️
Same issue. iPhone SE bought through Xfinity. Everything is up to date. On ios13.5, Xfinity 41.0.
Just get the endless loop to nowhere. Enable, go through 911 setup, seems to register. The minute you are done and back out, WiFi calling is deselected.
Seems to be no resolution to the issue.
Hi ho Muscrat27,
A couple things-I knew I needed phones as I had aging 6Ss so I waited for the SEs to become available and made the plunge from ATT and purchased my phones from Xfinity. Isn't it interesting that your wife has Verizon running on Xfinity internet with functioning WiFi calling! Especially when XM is running on Verizon system. Anyhoo-I'd be a real grouch if we didn't have a good signal at home. Do check back if you hear anything-thanks!