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About DaveO3
since
09-22-2007
08-12-2019
DaveO3
Contributor
32
Posts
9
Kudos
2
Solutions
08-12-2019
05:20 PM
@VitaminE wrote:
@DaveO3 wrote:
VitaminE - It looks like Android devices usually only have a toggle for roaming data while iOS devices have one for roaming voice and one for roaming data.
Right. My LG phone is Andriod. So if I want to use my cell phone in Canada, do I need roaming data on? Or will the phone automatically connect to a carrier in Canada without using data? Here in the US, I have mobile data off and roaming data off. I only use the phone for text and calls.
Yes, you should automatically connect. If not, toggle Airplane mode off and then on again. Coverage will be best in bigger cities and near main highways.
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08-12-2019
04:10 PM
VitaminE - It looks like Android devices usually only have a toggle for roaming data while iOS devices have one for roaming voice and one for roaming data.
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08-12-2019
01:59 PM
1 Kudo
Body - Keep your phone in Airplane mode AND go into your settings and toggle off both roaming voice and roaming data. In an emergency you can always toggle on roaming voice for making calls or basic text messages at minimal expense if you are not able to find a WiFi connection.
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08-12-2019
01:48 PM
Jim,
1.) The roaming prices vary by country so you need to go to support in the Xfinity Mobile App or web page and search for International and select the countries you will be roaming in to get the applicable rates. For some countries WiFi Calling is less expensive while for others WiFi Calling is more expensive for Calling within the roaming country, whereas WiFi Calling back to the US is free.
2.) In your settings be sure to toggle off roaming data
To All - If you are ever on a cruise ship be sure to toggle off roaming data as it costs $35,000 per GB.
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08-09-2019
06:51 PM
Check out the article below. Switch to reader view for easier reading
https://appletoolbox.com/ios-location-services-not-working-fix/
Good luck!
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08-09-2019
03:06 PM
<Edited>
Since you already have a line I think that your only hope is to upgrade thru Xfinity Mobile and get the Samsung $100 credit currently offered. Next your Mom or whomever should be able to activate your old iPhone 7 on their existing service and line. Once this is done they should be able to eventually, no guarantee, bring the phone back to Xfinity Mobile on a new line with their existing mobile number.
I am sure that this is not what you were looking for!
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08-04-2019
10:02 AM
Our contracts are with Xfinity , not with any other carriers and should not connect directly with any non contract carriers. Xfinity can only charge us our contracted rates. Xfinity needs to resolve the charges between Verizon their roaming partner and sub roaming partner.
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08-03-2019
06:18 PM
This looks like a mistake by Xfinity mobile. They are the ones who have the contracts with the carriers in Canada. So unless there is a contract I do not know how they could charge you.
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08-03-2019
06:13 PM
You will be charged $.10 a minute for incoming and out going telephone calls while roaming. If you are on Wi-Fi calling you will be charged three cents a minute for calls to Canada while incoming calls are free. You will be charged separately for data at $50 per megabyte Which does not apply to telephone calls.
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07-22-2019
07:21 PM
2 Kudos
Apple released watchOS 5.3 so there is a chance that this release may fix some of the activation issues that a few people are having? I recommend updating your watches.
On your iPhone go to the Watch App, General > Software Update > Download and Install
Good Luck!
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07-19-2019
02:14 PM
Fq9228 Try the following:
1.) On iPhone, turn off WiFi Calling, turn off WiFi, power off, power on, power off
2.) On Watch, turn off WiFi, power off, power on, swipe up watch face to get to control center and toggle off WiFi if it came back on. It should say disconnected on top, and after a minute or so, show four green circles indicating cellular strength if it finds the Xfinity Mobile network.
This eventually worked for my brothers Watch, after he got the Uh Oh.
For my Watch I had to upair and pair my phone a couple of times, and then Xfinity Mobile had to remove my new lines a couple of times, and Set Up Cellular from the start several times.
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07-16-2019
10:43 PM
It sounds like you were trying to confuse the Xfinity Mobile support personnel and it looks like you did a good job!
Xfinity Mobile does not support eSIMs on iPhones or any other phones.
Xfinity Mobile does support Cellular Apple Watches which do have eSIMs (embedded SIMs).
If you didn’t ever set up cellular service for your Apple Watch before, you can activate it for your watch by going into the Apple Watch App on your paired iPhone and go to settings > cellular and the Set Up Cellular. It’s a little tedious, be patient, and it works for most people.
Look ok at some of the previous posts for advice if you have any problems.
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07-16-2019
05:54 PM
See more answers below
2. Since I have Xfinity Internet and Cable, would adding on Mobile come with any additional benefits (Package deals, etc.)?
No - They are already giving free unlimitrd calls and text because you have Xfinity Internet (Otherwise they would charge you $20 per line). You still have to pay some taxes and fees depending on where you live.
3. If I wanted to change right now,d would Xfinity help with any contract cancellation fees?
No - You would have to pay/close out your current contract on your own
4. Could I keep the phone I currently have (Galaxy S9+) or would I have to buy a new phone upon switching to Xfinity Mobile?
Yes - The Xfinity Mobile shows that you should be able to bring your current phone if you meet all of the conditions. Such as number 3 above.
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07-15-2019
09:55 PM
1 Kudo
More things to try.
If your Watch Cellular Settings show Xfinity Mobile and you don’t know whether you actually have cellular service from your Watch, here is another way to check:
Go to Control Center on your watch by swiping your Watch face up. You should see a green iPhone symbol on the top left of the screen. This means that everything is going through your iPhone.
Next, Power down your iPhone, and you should now see your WiFi connection on your Watch.
Next, toggle off WiFi on your Watch, and your watch will show disconnected, and then eventually show green dots indicating the strength of your cellular signal, if any?
If no cellular signal, toggle off Cellular (two steps), and then toggle on again (two steps)
If still no connection it’s time to call Xfinity Mobile and ask for Watch support and a case number. They may have to delete the line they added for your watch, unpair and pair your watch from scratch, and then start the setup process again. Not fun!
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07-12-2019
04:10 PM
4 Kudos
I was able to successfully activate two Apple Watches yesterday. Here are a couple of things to watch out for in the activation process.
1.) If you are bringing your own device BYOD, make sure that any prior Carrier and Cellular Watch Plans have been removed from your iPhone and your Watch.
On iPhone - Open the Watch App, then review the following settings:
General > About and check Carrier should = BLANK or - , go back
Cellular Plan should say Set Up Cellular
On Watch - Go to Settings > Cellular Plan which should say
Plan = NO SIM
Status = NO CONNECTION
If you find any prior Carrier information such as AT&T or Verizon you will need to remove it by going to your iPhone and remove it by going into the Watch App and
General > Reset > Remove All Cellular Plans
Then I suggest that you Power Off both your iPhone and Watch, then turn on your iPhone and Watch, and then check your settings again. If this did not clear all of your prior Carrier settings you may need to unpair your watch and then pair it again.
2.) When you are ready to “Set Up Cellular”, or complete an earlier activation attempt, it turns out that you may need to turn off WiFi on both your iPhone and your Watch so that both are using cellular. You may also need to power off both devices and power them back on so that they will get the new carrier settings from Xfinity Mobile.
Eventually your settings should show that your Carrier = Xfinity Mobil 8.1 and your Cellular Plan = Xfinity Mobile.
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07-08-2019
08:31 PM
Here is a link for information on international roaming as well calling and roaming rates for each country.
https://www.xfinity.com/mobile/support/article/manage-international-settings
Your best bet of course is to keep your phone in airplane mode and connect to WiFi and use WiFi Calling.
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07-02-2019
02:27 PM
Below is a link on information on Xfinity hot spots if that is your only problem?
https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
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06-24-2019
08:08 PM
Try switching to another roaming carrier? if available.
What signal are you getting, 2G, 3G, or LTE? Try switching off LTE Data.
Did you turn on cellular data for the Apps you really want to use, and pay dearly for?
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06-21-2019
08:27 PM
You will need to turn roaming ON unless you only plan to use WiFi Calling while connected to WiFi. All roaming minutes and texts in Canada, outgoing and incoming, are $0.10. Roaming data is expensive at $50/GB ($.05/M . If you plan to roam they suggest that you turn of cellular data for most of your Apps.
If you have an iPhone and have turned on “Dial Assist” in your Phone settings you probably won’t have to enter the “1”. I don’t know about other phones.
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06-14-2019
10:03 PM
Cellular network extenders have gone the way of the dinosaurs. They were 2G and maybe 3G both of which are being phased out and neither of which provided high definition voice or VoLTE. Nor did they allow for simultaneous voice and data on the Verizon network. If you were using data, phone calls did not come through, they went straight to voicemail if you were lucky.
We we now have WiFi Calling which goes straight to your internet connection without an extra piece of junk in between. It’s not perfect, but it’s much better. Cellular providers like Xfinity Mobile, AT&T, and Verizon certify mobile phones that can use WiFi Calling on their networks. This is an FCC requirement. T-Mobile and Sprint ignored the requirement so that they could claim greater coverage.
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06-12-2019
07:40 PM
Yes, you can port your home phone or other phone number to your mobile phone. It must still be active and in your name. I have attached the link that I found on the Xfinity Mobile website.
https://www.xfinity.com/mobile/support/article/previous-carrier-account-information
Porting your home phone number will not normally qualify for any of the Get $$$ Back promotions.
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06-12-2019
12:06 PM
Here is a link with helpful information on determining whether your iPhone is new, refurbished, replacement, etc..
http://osxdaily.com/2018/01/27/determine-iphone-new-refurbished-replaced/
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06-11-2019
01:50 PM
All in Comcast non-data, Taxes, Fees, Surcharges, 911, should be around $1.50 or less per phone.
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06-11-2019
01:17 PM
Fees and taxes should be somewhere between $1.22 and $1.50 per month per phone.
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06-10-2019
12:13 PM
Since no one had the answers to my real questions I finally called the Xfinity International Support phone number to get the answers. The answers are consistent with how AT&Ts Travel Pass works but are not consistent with how the Verizon Travel Pass works, which is why I asked the questions.
Yes, while roaming you can call any of the over 200 countries in their roaming service.
Yes, you only pay the roaming rates shown for the country you are in.
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06-05-2019
10:51 PM
Here are my suggestions:
1.) Update to latest iOS 12.3.1 if you didn’t do it yet.
2.) Turn on LTE Voice and Data if not already on.
3.) Turn off WiFi Calling (only use this as necessary)
4.) Turn off WiFi assist (only use this as necessary)
Good luck!
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06-04-2019
08:37 PM
My guess is that the problem might be with WiFi Calling which only gets used when the network senses that your cellular reception is not real strong and thinks that your WiFi connection is better.. This can vary around your house, especially in a kitchen where large appliances can mess with signal strengths.
If your cellular strength is reasonable at your home, try turning off WiFi Calling as you don’t really need it. Of course, turn it back on in locations with poor or no cellular service.
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06-03-2019
04:37 PM
Hold on to your LG for a while and you may be able to “Bring Your Own Phone” sometime in the future. As of today you can only bring your own CDMA compatible iPhone to Xfinity Mobile, but they are showing that you will be able to bring a CDMA compatible Galaxy in the near future, and possibly other android phones later on.
Unfortunately you unknowingly messed up by dropping your phone from their network.
As as a side note Xfinity Mobile still uses the Verizon CDMA network which does not require a SIM in the US, but also uses LTE. Verizon is in the midst of phasing out their 2G and 3G CDMA network by the end of the year. Verizon, and Xfinity Mobile, have been providing SIMs in phones for several years as part of this transition and to allow Roaming capabilities in other countries. Their SIMs are essentially inactive in the US for now. This will change.
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06-02-2019
04:10 PM
@SunnyRadGal wrote:
Yes you can make outgoing international calls on Xfinity Mobile. No, the rate differs for each country. Check rates at the following link (calling from US to Country X, or calling while visiting country X)
https://www.xfinity.com/mobile/plan/international
@DaveO3 wrote:
Each country has a specified “Talk” rate for incoming and outgoing calls. Can you make outgoing calls to other countries and if so are they charged at the same rate?
My subject is Roaming Talk Rates and Limitations, so I am looking for an answer in the context that while you are roaming in a country are there any limitations as to which other countries you can call, and what Rates would be applicable?
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06-02-2019
12:33 PM
Each country has a specified “Talk” rate for incoming and outgoing calls. Can you make outgoing calls to other countries and if so are they charged at the same rate?
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05-30-2019
09:44 PM
I am pretty sure that you will be charged on both incoming and outgoing calls and texts at the specified rates because you are roaming. This is different than most European and other countries where if you have a local country sim you don’t get charged for incoming calls and texts.
What I don’t know, and want to know is what does Xfinity mobile charge you if you if say you are in India and call or text Brazil or some other country while you are in India?
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