About DaveO3

DaveO3 · ‎02-20-2020

There is a quick fix that works for many email providers! Go into your phone’s email account, erase your password, enter your password and save it. When it checks your password they may update their ports and settings. Good Luck!

DaveO3 · ‎02-20-2020

@Jeffbubeck49 wrote: I am receiving , but cannot send emails The best solution for fixing email problems is the following: 1.) Add your email account to your phone again, but with a different name such as Jeff Bubeck New, so that it is differentiated from your current account. 2.) Set this new account as your default email account 3.) Test the new account, and if it works okay and has all of your email then remove the original account from the phone 4.) Rename your new account Email providers often change their server ports and other settings and these changes don't necessarily get updated on our devices.

DaveO3 · ‎02-12-2020

Calls, SMS, and MMS use your carriers cellular service and servers. MMS requires your cellular data be turned on (see exceptions below), though on XM you do not get charged for MMS data usage. So why the confusion? Wifi Calling if activated, and when it's being used when your cellular connection to a tower is weak, connects to your carriers Call/SMS/MMS server as if you were connected through a cell tower. When this happens the server does not know whether you have your cellular data turned on or off, and will send MMS. Verizon Message+ if activated may have also taken the indirect connection over WiFi to Verizon's Call/SMS/MMS server. Apparently this has gone away for XM users and maybe for all Verizon users also. The advanced features were hosted on Verizon servers. Google/Android has finally rolled out its advanced messaging Chat/RCS software which is part of the latest Message software for all android phones. All US carriers and most EU carriers have adopted the advanced Chat/RCS software which will be hosted on Google servers, similar to how Apple hosts the advance chat and messaging features for iPhone users who activate it.

DaveO3 · ‎02-10-2020

@LorraineG wrote: Note 10 Android version 10, cellular data on, I also tried the "always on" setting. Wifi calling is currently on but I've also tried off, that was one of the first suggestions I ran across. To add insult to injury, I just did a chat with xfinity who says it's a samsung issue which is supposed to be fixed with an update but when I chatted with Samsung, they told me that Xfinity was the problem and I would need to have them adjust some settings? No mention of any update to fix anything. Xfinity DID say that their "standard limit" (whatever that means) is 600kb although I couldn't get anything over 150 to go through. Okay, all seriousness aside, I think I need to take some Advil. Sending SMS or MMS should have nothing to do with WiFi being turned on or off, however if WiFi is turned on and WiFi Calling is turned on, there is a known problem with XM WiFi Calling causing dropped calls and SMS/MMS failure for many users, including me.. Be aware that all carriers have their own MMS size limits for sending MMS and these usually vary from .5MB to 1.2MB. The carriers have less control on the receiving end. which is why you are receiving MMS. Your chat suggests that XM has a .6MB limit. Some carriers will attempt to compress photos, but I doubt that XM bothers with this. My guess is that either WiFi Calling is the problem or your carrier settings associated with Android 10 is the problem. Can you live without WiFi Calling? Try resetting your carrier settings.

DaveO3 · ‎02-10-2020

@LorraineG wrote: Ok, after sending or attempting to send pictures for the past few hours...I had tried resizing before but apparently I just wasn't going small enough. Anything under 150kb will go through without my turning wifi off. Anything over won't unless I turn wifi off. Soooooo...did my iPhone automatically resize my mms prior to sending OR did my iPhone automatically turn off the wifi or somehow direct mms directly to cellular? I never had to resize or turn wifi off even sending to Samsung or Google users (folks not using imessage). If I can't get the phone to bypass the wifi, can I get it to resize mms prior to sending? Turning off the wifi is a pain but I'm certainly not going to manually resize mms before I send it. There has to be a way to do this. What phone are you using and what version of software are you using and do you have cellular data on and do you have WiFi Calling on.

DaveO3 · ‎02-10-2020

@JCarruth130 wrote: I have finally found my solution but it isn't a fix all. If I turn on airplane mode and leave it on along with re enabling wifi (wifi calling can stay on too) it will now send at home. I dont understand it but it worked for my S8+ YES - This is exactly what I said in my earlier post about using WiFi Calling to send MMS without data turned on. It works because it is indirectly connecting you to carrier's Calling/SMS/MMS cellular network servers and your carrier is not a able to tell whether you have your cellular data toggled on or off if you are on airplane mode. WiFi Calling must be ON, not just WiFi, for this to work.

DaveO3 · ‎02-10-2020

@Ima wrote: Just tested - *MY* issue has been resolved with the Android 10 update. I am now able to send MMS messages over WiFi. I'll leave this topic unresolved for a few days to allow any additional comments. Please don't further confuse people. Your problem was that you could not send MMS when you had WiFi turned on. That problem was fixed by the latest software update on your phone. Your MMS messages are not being sent over WiFi.

DaveO3 · ‎02-09-2020

@icyblue082 wrote: Yes I did read your post. I'm not tech savvy, but I interpreted it to mean the mobile data must be on. I never turn mine off. I've turned it off and back on in attempt to send something but it still does not work. Unless you are saying the wifi must be off and only mobile data should be on to send MMS? I'm just not understanding whether its Xfinity or the phone itself. You may be exceeding the MMS size which is probably 1MB. Try sending a photo that is less than .5MB. Try sending to other people on different carriers. Otherwise it could be one of the following: 1.) Your phones software is not current 2.) Your cellular connection is only 2G 3.) You phone has an old message App installed that needs to be deleted

DaveO3 · ‎02-09-2020

@icyblue082 wrote: For months I also have not been able to send MMS and picture messages. Using a galaxy S9. Ridiculous to think $1000 phones can't send simple text messages. I have wifi and mobile data turned on. I've tried multiple text messaging apps and nothing is working. Zero picture messages send. Has anyone actually solved this? Did you read my previous post? XM, Verizon, AT&T, and probably all or most other carriers say that cellular data must be ON. The only work around that I know about that is still working is WiFi Calling which connects your phone to the cellular network when your cellular connection is really weak or turned off, and your carrier is not able to verify that you have cellular data turned on or off. It is not a good solution for obvious reasons as you then have to turn airplane mode on and off and so on.

DaveO3 · ‎02-08-2020

SMS and MMS require a cellular connection or WiFi Calling connection to your carrier. If you were able to send a photo without either of these it was probably because your photo was actually sent using advanced messaging such as Verizon Messenger. I ran some tests on my iPhone and the results were: 1.) SMS requires a cellular connection or a WIFI Calling Connection 2.) MMS requires either: a) Cellular ON AND Cellular Data ON, or b.) A WiFi Calling Connection This is the same for Verizon and AT&T and probably other carriers. CAUTION: XM WiFi Calling is a disaster and can cause dropped and failed calls if you have both WiFi Calling and Cellular service on at the same time. Do texts count as data? Your text messages, both SMS and MMS, are covered in the unlimited nationwide texting that's included with all Xfinity Mobile lines. They do not count toward your data usage.

DaveO3 · ‎02-07-2020

I ran some tests on my iPhone and the results were: 1.) SMS requires a cellular connection or an XM WIFI Calling Connection 2.) MMS requires either: a) Cellular ON AND Cellular Data ON, or b.) An XM WiFi Calling Connection (You may have to turn on Airplane Mode to get this) This is the same for Verizon and AT&T and probably other carriers. Do texts count as data? Your text messages, both SMS and MMS, are covered in the unlimited nationwide texting that's included with all Xfinity Mobile lines. They do not count toward your data usage.

DaveO3 · ‎02-07-2020

I ran some tests on my iPhone and the results were: 1.) SMS requires a cellular connection or an XM WIFI Calling Connection 2.) MMS requires either: a) Cellular ON AND Cellular Data ON, or b.) An XM WiFi Calling Connection (You may have to turn on Airplane Mode to get this) This is the same for Verizon Do texts count as data? Your text messages, both SMS and MMS, are covered in the unlimited nationwide texting that's included with all Xfinity Mobile lines. They do not count toward your data usage.

DaveO3 · ‎02-07-2020

I ran some tests on my iPhone and I also was only able to send an MMS with Cellular Data toggled ON, and of course airplane mode off. This is ridiculous. SMS did not require Cellular Data toggled ON. On my iPhone I am able to individually turn off cellular data by App which keeps my data usage to a minimum. Do texts count as data? Your text messages, both SMS and MMS, are covered in the unlimited nationwide texting that's included with all Xfinity Mobile lines. They do not count toward your data usage.

DaveO3 · ‎02-07-2020

@pbr1912 wrote: Are you saying that Google Message will send/receive mms without using either wifi or mobile data? I am on Xfinity Mobile. Yes, it should subject to carrier size limits and the text/messaging software on your end and on the receiving or sending end. SMS is simple and works across all carriers and software. MMS is more complicated.

DaveO3 · ‎02-07-2020

Verizon Message is going away, so remove it. Messages (Google/Android/RCS) has now rolled out and is working on most carriers in the US, EU, and many other places. It is similar to iMessage on iPhones in that it provides Chat and other advanced messaging features to all other supported android devices and all supported carriers. Activate Messages/RCS if you want the advanced features, otherwise you can stick with basic SMS/MMS. For Chat and advanced messaging features between iPhones and Android phones you will need to use WhatsApp, Facebook Messenger, or similar Apps. Reminder - SMS and MMS require a cellular connection (or WiFi Calling which just connects you to your carriers cellular service and sometimes doesn't work properly on XM). Both SMS and MMS should work without your cellular data toggled on, but some phones are having problems with MMS either because of size limits, old software, or who knows what.

DaveO3 · ‎02-07-2020

I presume that you have no problem with SMS. If you have updated your phone to the latest software and you have updated your phone to the latest carrier settings you may be out of luck until one or the other of them finally get properly updated so that MMS works for your particular phone. In the mean time see if Google Messages (aka RCS) is available for your phone. It works similar to iMessage for iPhones. Check your Messages settings on your phone after you have updated both phone software and carrier software/settings.

DaveO3 · ‎02-07-2020

SMS/MMS only uses cellular (or WiFi Calling which just uses your WiFi to connect to the cellular network, and sometimes can cause problems). Cellular carriers have size limits for MMS. I don't know what the XM limit is but for the major carriers it ranges from .5MB to 1Mb. If your picture exceeds the limit you are out of luck. Some carriers will automatically compress a picture if necessary. You may need to shoot lower definition pictures. Check your advanced Message settings, especially if you have enabled iMessage on an iPhone or RCS on an Android phone.

DaveO3 · ‎02-07-2020

@LorraineG wrote: I'm not familiar with RCS? Any idea where I might find a setting for carrier limits on android? I suggest that you call XM and see if you can get an answer from them, and let everyone know what you find out. You, or someone else, who might have various size photos, could test the limit by trying to MMS various size photos, and then let everyone know.

DaveO3 · ‎02-06-2020

SMS/MMS only uses cellular (or WiFi Calling which just uses your WiFi to connect to the cellular network, and sometimes can cause problems). Cellular carriers have size limits for MMS. I don't know what the XM limit is but for the major carriers it ranges from .5MB to 1Mb. If your picture exceeds the limit you are out of luck. Some carriers will automatically compress a picture if necessary. You may need to shoot lower definition pictures. Check your advanced Message settings, especially if you have enabled iMessage on an iPhone or RCS on an Android phone.

DaveO3 · ‎02-04-2020

@K71ml wrote: I know how to look and find details on on what numbers have been texted and what phone calls have been made and received but I was wondering if there is a way to turn that off where I cant see who has called and text? Because I was able to see it all and when I let this certain person know I can see everything, all of a sudden the only number I see for calls and texts is my number, and i know hes made more calls and texts than to just me. NO. Your friend is just deleting each call and text from the call and text lists on your phone. However, you can log into the XM App and click on current app and then either current cycle or billing and you can find all calls and texts for the current cycle or past billing cycles.

DaveO3 · ‎02-03-2020

SMS/MMS texting uses your cellular connection (or WiFi Calling if it is working properly), never WiFi alone, and like phone calls, does not require that cellular data be toggled on. On XM you are not charged for SMS or MMS. However m ost carriers have size limits which are generally either 600kb or 1.2 MB. Some carriers will attempt to compress a photo if necessary to send as an MMS, but if the receiving carrier does not support the compressed photo or the size of the MMS, it may not go through. Also, on the receiving end, you will not recieve any SMS/MMS texts unless you have a cellular connection or a working WiFi Calling connection, never on WiFi alone. So what we all want to know is what is the problem? Here are some potential things that could cause problems: 1.) WiFi Calling - If having WiFi on seems to be causing problems it could be that your phone might be trying to use WiFi Calling which is not working properly and is causing the problem. XM has known issues with WiFi Calling. 2.) Your phones stock texting/message software - You need to update your phones software to the latest version. 3.) You are trying to use Verizon Message+ (or other app) which is being phased out, and only worked between Verizon users logged in on both ends. REMOVE IT 4.) Your MMS is too large. Google has been rolling out Its latest Messages app for Android phones in the US. Messages works similar to iMessage for iPhones and is now available for almost all US carriers and most Android phones. Look up Google Messages to check out its texting and chat features, it is very impressive. Your phone may prompt you as to whether you want to set up RCS which is the advanced messaging component of Messages. If not go to your settings and see if it available for your phone. Just to be clear, if you go with RCS you may incur data charges when you are not on WiFi. Check out the link below for more information. https://lifehacker.com/how-to-manually-enable-rcs-on-android-right-now-update-1839416118

DaveO3 · ‎01-30-2020

I am replacing my earlier post about RCS versus SMS/MMS as follows: SMS/MMS texting uses your cellular connection (or WiFi Calling if it is working properly), never WiFi alone. Most carriers have size limits which area generally either 600kb or 1.2 MB. Some carriers will attempt to compress a photo if necessary to send as an MMS, but if the receiving carrier does not support the compressed photo or the size of the MMS, it may not go through. Also, on the receiving end, you will not recieve any SMS/MMS texts unless you have a cellular connection or have a working WiFi Calling connection, never on WiFi alone If having WiFi on seems to be causing problems it could be that your phone might be trying to use WiFi Calling which is not working properly and is causing the problem, or your phone is trying to use an advanced messaging app such as google messages that is not current or not set up properly.

DaveO3 · ‎01-25-2020

This is what Xfinity Mobile shows under their support as of May last year. Not very current. https://www.xfinity.com/mobile/support/article/stop-phone-autoconnecting-wifi-hotspots

DaveO3 · ‎01-19-2020

@ivan7 wrote: Why can't I connect my phone with area code 787 to xfinity mobile? Verizon, and therefore XM, chooses not to allow porting of Puerto Rico phone numbers to its network because there is no Verizon network there. However, Verizon/XM has domestic roaming contracts in place with the local carriers so that we all have normal coverage while in Puerto Rico.

DaveO3 · ‎01-10-2020

Within your WiFi settings, maybe advanced settings, do you have an option similar to what is available in iOS - "Ask to Join Networks". If so, change to Ask or On. This should help, but even on iOS it doesn't always work.

DaveO3 · ‎01-08-2020

Here is what I posted on another thread: MMS does not use WiFi per se, however, it can use WiFi Calling or Apps such as iMessage, Verizon Message+, WhatsApp, etc.. Unfortunately XM WIFI Calling has proven to be very problematic and can cause problems for voice and text/MMS. WiFi Calling probably works really well at Xfinity stores, not very well at many other locations and can depend on routers/modems as well as specific phones. It also depends on the cellular signal strength versus the WiFi Calling and Internet strength and connection at any particular location.

DaveO3 · ‎01-07-2020

MMS does not use WiFi, however, it can use WiFi Calling or Apps such as iMessage, Verizon Message+, WhatsApp, etc.. Unfortunately XM WIFI Calling has proven to be very problematic and can cause problems for voice and text/MMS. WiFi Calling probably works really well at Xfinity stores, not very well at many other locations and can depend on routers as well as specific phones. It also depends on the cellular signal strength versus the WiFi Calling and Internet strength and connection at any particular location.

DaveO3 · ‎01-05-2020

@Xmuser1 wrote: Hi Did you buy your iphone from xfinitymobile? I bought iphone11 from xfinity, fully paid and then unlocked it, yet, xfinity tells me that i cant use tmobile or verizon or any other carriers esim as my 2nd line because xfinity disables/blicks esim feature on devices sold by xfinity.. Is that true? We bought my brother's Iphnoe Xr from XM and had to get the eSIM unlocked. We called XM and asked them to unlock the eSIM because he was traveling to Europe and was buying an eSIM data only plan from GigSky. It worked fine in most of Europe as well as the US. Do the following: 1.) Call XM and get your eSIM unlocked. As I recall they required the phone to be active for 90 or more days before they would unlock it 2.) Once unlocked you should be able to go to any non-CDMA carrier that has eSIM plans and get an eSIM activated. You may even be able to get a Verizon eSIM if you find a knowledgeable person who can activate a non-CDMA eSIM, because iPhones can only have one CDMA account. Good luck! Please post if and when you are successful.

DaveO3 · ‎12-28-2019

Here is a link to a good article that answers most questions, however it is not entirely clear on what Verizon (and XM) will do on their subscriber white lists and when. https://www.pcmag.com/news/300986/cdma-vs-gsm-whats-the-difference

DaveO3 · ‎12-22-2019

@mnsearcher wrote: I can confirm..... that you can have Xfinity and Verizon on the same phone. I just stopped at Verizon and put my work line on my iPhone 11 Pro Max as the eSim line. So I have Xfinity (physical sim) and Verizon (eSim) on the same phone. Walking into Verizon and getting the line setup on the esim took about 5 minutes. simple process This is good news for eSIM capable phones, and goes along with Verizon's transition away from CDMA. Finally! I wonder how long it will take for XM to climb aboard?

DaveO3 · ‎12-21-2019

Just be thankful that you were smart enough to get basic mobile service for $2 a month for over a year!

DaveO3 · ‎12-19-2019

@gryhnd wrote: Xfinity uses the Verizon network, whose technology only allows concurrent calls and data (or more than one data connection) if you are on LTE. If your phone is on 3G you can only do one thing at a time. Could that be what you are encountering? Correct. The old CDMA 2G/3G technology did not provide concurrent voice and data. This is why many of us stuck with AT&T for so long even though Verizon used to have better coverage in many parts of the US. Verizon and XM no longer allow the activation of non-LTE phones as they are phasing out (replacing) their old antennas by the end of 2020 if not sooner.

DaveO3 · ‎12-18-2019

It appears that you can upgrade your device by using the Xfinity Mobile App as long as you get your new device through XM. Log in, go to devices, select your device, Select Device upgrade, if you are eligible it will tell you, select the Get Started button under the Get a new device for this line section, and so on.

DaveO3 · ‎12-17-2019

(You’ll need to update both Messages and Google’s Carrier Services app, Google communications-suite product management director Sanaz Ahari tweeted Thursday. The Messages app should then show a “Messages just got better” dialog; tap “Agree” to opt in.) Similar to iMessage on Apple, both parties on Android/Google must be part of the ecosystem.

DaveO3 · ‎12-16-2019

Here is an article from USA Today that gives the current status of the rollout by each major carrier. So far Verizon says that it only supports a few devices and there seems to be other issues. Not promising at all for anything happening with XM anytime soon. https://www.usatoday.com/story/tech/columnist/2019/12/16/does-android-rcs-messaging-work-with-imessage-your-wireless-carrier/2662200001/

DaveO3 · ‎12-09-2019

All incoming calls and texts are free while you are in the US.

DaveO3 · ‎12-09-2019

Yes, incoming and outgoing calls. No matter which US carrier plan you are on you are charged for incoming and outgoing calls while roaming abroad unless you have signed up for day passes or other international passes with specific rules and allowances.

DaveO3 · ‎12-02-2019

@Sprintuser1 wrote: I would like to know as well - I would like to have 2 xfinity lines on my iphone xr 1.) It is unlikely that Xfinity Mobile will have eSIM support anytime soon, if ever. The FCC has balked at requiring the major carriers or anyone else to provide it and the major carriers have not made it easy to get it. 2.) Also, iPhones can only have one CDMA carrier, so you will not be able to have two Xfinity Mobile or Verizon lines on one phone until Verizon transitions off of CDMA, which they have promised. You can have an Xfinity Mobile SIM and an AT&T or T-Mobile eSIM but it takes a little work.

DaveO3 · ‎11-08-2019

Apple says yes. See below. https://support.apple.com/guide/watch/use-apple-watch-with-dual-sim-iphone-apd641d0e7f1/watchos

DaveO3 · ‎10-07-2019

Thanks for this new information. You must go to the device page on the XM mobile web App. It is currently not available within the XM Apple iPhone App.

DaveO3 · ‎10-05-2019

Try 0000

DaveO3 · ‎10-05-2019

@shaoyi wrote: I recently bought a new iPhone 11 through Xfinity Mobile and activated a new line with number transferred, which is required for get the $250 prepaid card promotion. But now I want to swap the sim card in new iphone with another existing phone under my Xfinity Mobile account, will doing that cause me to loose the prepaid card? As far as I understand, the promotion doesn't specifically say the new line is bound to the new iphone, so technically, as long as I'm keeping the new line active and in good standing, I should be fine? @ComcastKenF @ComcastChrisL Nice try, but essentially your new phone is tied to your new line. You are not the first person to try to game the promotion/system.

DaveO3 · ‎09-30-2019

The simple answer is that no carrier or store Is likely to drop your monthly device cost. All mobile phones drop in price each year when newer models or versions are released. You agreed to buy the K30 which was priced at $180 at the time you bought it and you agreed to pay for it in 24 monthly payments of $7.50. Since new LG Models have come out they reduced the price of the older K30 to $120, and next model year the price will be reduced again.

DaveO3 · ‎09-27-2019

You need to call Xfinity Mobile See the comparison below: https://www.xfinity.com/mobile/support/article/plan-changes

DaveO3 · ‎09-25-2019

Here is the full text from the Xfinity Mobile Plan page when you click on (More Plan Details) Make adjustments whenever you need Any line can switch between By the Gig and Unlimited.Change to a larger By the Gig minimum shared data amount, or even a smaller one (unless you have already exceeded that threshold).Log in to My Account or your Xfinity Mobile app to make changes. No need to call.You'll be charged for whatever option you're on at the end of your billing cycle.

DaveO3 · ‎09-25-2019

If you have an iPhone you can go to your Settings > Phone > Silence Unknown Calls. There may be a similar option for Android phones That's the best solution for now. Carriers should be adding new options soon.

DaveO3 · ‎09-24-2019

Go to Support in the Xfinity Mobile App, or in XfinityMobile.com and type in Unlock, or International, or whatever.

DaveO3 · ‎09-23-2019

@Sparta85 wrote: I tried this and I can't even get a signal. When attempting the same test with a Galaxy s8 running on Verizon's network, I can make and receive calls while on the network. The iPhone keeps saying call failed, and calls made to the phone go right to voicemail. Let’s try a few things: 1.) Turn off WiFi Calling, just to make sure that it is not causing cellular problems 2.) Reset network settings 3.) Power Off/ Power On your iPhone 4.) Test. Any luck?, If not 5.) Go to Settings > Cellular > Cellular Data Options > Voice & Data, and try each of the options and toggle Airplane Mode On and off each time If none of the above work the bad news may be that you may be in an area that you are not actually on the Verizon Netwok but in an area that Verizon is sharing or roaming on another carrier’s network under a side agreement and that carrier may not have agreed to support or provide coverage to MVNOs such as XMo.

DaveO3 · ‎09-23-2019

@Sparta85 wrote: Received my new iPhone 11 and am enjoying it. I have a phone that uses the Verizon network for work and it currently has 3 of 4 bars, while the iPhone goes in and out of service. If XMo uses the same network as Verizon, shouldn’t the coverage be the same? I’m confused... Yes, generally you should get the same service, however different phones and different software versions and different modems in phones may impact what is shown as the signal strength on your phone. Please be aware that XMo continues to have problems on many phones with their WiFi Calling inadvertently switching between cellular and WiFi Calling which then drops calls or fails to even make calls. Therefore if you are having problems it is best to toggle off WiFi Calling and only toggle it on when you absolutely need it, and when you do you should toggle on Airplane mode at the same time.

DaveO3 · ‎09-21-2019

@cindercide wrote: incorrect. see link https://www.xfinity.com/mobile/support/article/eligibility-250-visa-prepaid-card-upgrade-iphone-samsung-galaxy Sorry, my bad, this is a fairly new promotion. It must be done in-store and device must be in stock. It it usually takes several weeks for it to initially show up in the Xfinity reward center, and then 3 or 4 months for the status to be further updated and show that the card is shipped.