Voicemail problem on factory unlocked Note 10+

Doesn't work on the Note 10/10+.  Upon opening the app, one gets the message, "This app is incompatible with your device.  Use the native app that came on your phone".

Thanks for the feedback.

1st off, the XM voicemail app doesn't work on even an Xfinity Mobile purchased Note 10/10+.

2nd, I have Odin flashed the XM firmware on my device.  Doesn't make any difference.

I fully accept that the XM voicemail app isn't going to work on a Note 10/10+.  But I'm trying to understand, and fix, why the Samsung native voicemail app won't at least check in with voicemail and let me know when I have a new one.

Thanks for your suggestions so far.  Appreciate the effort.

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@NEWcam30era wrote:

I recently purchased a Samsung factory unlocked (U1) Note 10+ to replace my XM S10+.  It's working just fine with the original SIM that I swapped over from my XM S10+.  VoLTE, WiFi calling, everything works.  Except....  Voicemail notifications.  None.  Zip, zero, nada.

The XM visual voicemail app does not work (nor on any XM purchased Note 10)

"the newest Samsung phones (Note10 included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note10 is audio only".

With the Samsung default voicemail app, I don't receive any notification that I have a voicemail message.  And if I open the app, it always says "no new voicemails".  But if I touch the "check voicemail" button in the app, my new voicemail messages are there and I can listen to them.  I've enabled all permissions for the app, and enabled all relevant notification settings.

I suspect that the problem is not related to app notification issues, but rather related to the app accessing/checking my voicemail.  Since it always says "you have no new messages", whether there are messages or not.

All feedback/suggestions welcome.

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Hey NEWcam30era!

My 2 cents:

In my experience, voicemail app notifications are usually associated with a connection to cellular data. Not sure if you've tested this out via cellular data or wiFi.

The U1 isn't an XFINITY Mobile supported model so you might get a little push back from getting help with this via XFINITY Mobile support (since we don't work with this model).

If you can tinker with the APN settings, I would probably start there (especially if you're flashing firmware already).

You can also attempt to send a previously used voicemail app that you have downloaded in the past via google play store on a desktop/laptop.

Ken

I have the same problem with my unlocked Note 10+.  My issues was that I originally got an iPhone to get the BYOD SIM and I put that in an unlocked S10+.  Voicemail wouldn't work there.  I used "Youmail" for a while and until they released Android BYOD. I then called support and after what seemed like hours, they were finally able to get voicemail working.  Fastforward to now and I have the same issues with my Note 10. The Xfinity voicemail app says "Your voicemail has moved" and directs me to use the native Samsung app. Ok, that's fine. When I open the Samsung voicemail app it prompts me to go through the setup process.  When it finishes, I have 3 voicemail messages from when tech support was trying to get voicemail working on my S10. That's all I have and all that I can get. I have no notifications and it will not download any new voicemails. I called tech support and they made a few changes and it still doesn't work. For the Xfinity voicemail app to tell me to use the pre-installed app and actually show the logo from the pre-installed voicemail tells me that someone at Xfinity mobile knows how to fix this. I do not want to have to use a 3rd party app to get voicemail. I have to manually dial *86 a couple of times a day to make sure I haven't missed any calls.

I hope you find a solution.  Please post back here if you succeed.  But I wouldn't hold out much hope.  One of the XM techs posted this message on another thread a couple of months ago:

"the newest Samsung phones (Note 10+ included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note 10+ is audio only".

I'm not too concerned about the transcription part.  I would be happy to have just the voice part with the native app.  I tried to get help over on Reddit and have yet for anyone to respond. The rep I talked to on Friday said they would call back on Saturday to see if they had resolved my issue.  Not a word from them either. I guess that's what we get when we have "Inexpensive" service with a MVNO. I just wished that they could have a network setup like Tmobile where you just pop a SIM card in a device and things just work. I realize one is GSM and the other is CDMA but even with Verizon you can swap a SIM card and see the proper device in your device list.  Xfinity mobile shows the last authorized device in account details and shows unrecognized device on their end.  Basic features work but there are a lot of flags that have to be enabled to match the phone to get everything 100%. The problem is finding someone who knows what needs to be checked.