I am wondering the same thing but dont want to get it there and then have xfinity tell me, I cant show up with an unlocked phone and I can only get it from them. Quite franky its a better deal all around and price from SS. We shouldnt be forced to buy theirs if there are better offers unless they would price match it.
Thanks for taking the time to create the thread on the XM forum. I’m happy to provide further details on this topic.
Samsung Galaxy S20+ 5G and S20 Ultra 5G open-market devices purchased unlocked directly from Samsung.com, or from major retailers like Best Buy, Amazon, Walmart and Costco, will be supported for BYOD beginning on March 6, 2020.
Samsung Galaxy S20+ 5G and Galaxy S20 Ultra 5G devices brought over from other carriers, like AT&T or T-Mobile, will not be available for BYOD until approximately three to six months after the March 6, 2020 launch.
Let me know if you have any other questions.
Does the latter stipulation also include Verizon-carrier branded devices or just ones that are from the other networks that Xfinity doesn't use?
And being that the unlocked S20 Ultra is a "U1" version (SM-G988U1) is *that* going to be an issue since I recall something about other U1 devices in the past being termed "incompatible"?
I received my base S20 yesterday and it does not work correctly. Calls and texts go through, but data doesn't work reliably. I had LTE for a couple minutes last night, but now it's full bars of nothing or a couple bars of 3G. I've already ordered a SIM from another carrier and plan to switch.
I was told ahead of time and confirmed today with Tier-2 support that the Unlocked S20+/S20 Ultra from Samsung directly, and other vendors will be supported starting tomorrow 03/06 (no exact time provided). I suppose we can confirm tomorrow if the Compatibility Checker accepts the IMEI number.
Similar to @catnapped, my S20 Ultra's IMEI was showing as incompatible earlier, and after about 6am March 6 in Seoul, South Korea time, it came up compatible. I would just take it into the Xfinity Store if you can, as you will need a new SIM card for it even if you have an existing number/phone. Here is what I did to activate my S20 Ultra BYOD today:
1. Check my IMEI on https://www.xfinity.com/mobile/byod/compatibility/device to ensure it is officially supported now.
2. Bring my existing phone that I want to transfer the number/line from and the S20 Ultra into the Xfinity Store, leaving the SIM card in the old device.
3. Tell the associate that it is a BYOD S20 Ultra and that IMEI is supported by Xfinity Mobile. They will program a new SIM card and transfer the old number, if needed.
Xfinity customer support told me they do NOT support the S20 base model on the network. Samsung recommends I return the phone and start a new order, or go to a new carrier.
Xfinity: this is a bunch of it. Only selling and supporting the expensive phones when including the base model, even unlocked, would not be an issue? Likely a reason for many users on different forums mentioning they're jumping ship to a different carrier.
Sorry I am new hear. How do I private message ChrisL?
I just bought an unlocked Samsung S20 plus from Samsung. I put in my current SIM for my Samsung S9 plus and it is working. I chatted online with Xfinity and they said my phone is not compatible yet. Yet I used the online compatibility link and it said my phone is compatible. Do I just use it or call back again to try to find someone that can change my device to Samsung S20 plus with the new IMEI?
@ComcastChrisL Hi Chris, I can't find the blue private message button... thus a reply post here. I am a current Xfinity mobile customer and I want to purchase a Samsung Galaxy S20+ unlocked and a Galaxy S10+ unlocked directly from Samsung. As suggested by @steve061768 I want to ultimately transfer my two existing Xfinity Mobile numbers to the new unlocked phones then cancel/retire my existing phones. I want to check with you this can be done before I place the order for the new unlocked phones. You can private message me if it can be done. Thank you, Chris!. --From Allen
@ComcastChrisL I also purchased a s20 base unlocked MODEL NUMBER: SM-G981UZAAXAA. Looking at the Xfinity BYOD checker it is not supported but I see here that someone else got LTE to work. I don't care about 5G connectivity. Am I able to get this model phone to work with Xfinity?
EDIT: I was able to get the S20 base working on LTE using the APN COMCAST.RSLR.VZWENTP. Will test for a few days.
I bought my Samsung Galaxy S20 5G Ultra unlocked from Samsung. I orginally subscribed it's cellular service through Consumer Cellular which connected through AT&T and T-Mobile GSM towers. After I switched and activating to Xfinity Mobile, I performed a Factory Reset for my Network Settings and set Mobile Network/Network mode to Global. (You will need to setup all your WiFi and Bluetooth connection again after performing the Factory Reset of your Network Settings, so you may want to make note of these setting before hand.) I tried other setting at Network mode but Global works best for me. I now connect to CDMA/LTE Verizon towers. I never have good signals from any cellular providers at home, so I use WiFi Calling which took a couple days to allow me to register location for the e911 information. It takes that long for my new service from Xfinity Mobile to propagate throught their cellular network.
Any update when the Verizon S20 Ultra will be compatible with xfinity mobile? Just purchased a brand new one and the IMEI says it's not compatible. It's from Verizon.
Thanks again for keeping the conversation going. We appreciate everyone's time and support! As of now, the status of the situation remains unchanged. The S20 base model is currently not supported by XM's BYOD program.
I'll make sure to post any developments on this front to this thread.
I wish I had researched this better. I too recently purchased a new Unlocked S20plus because my phone was stolen recently. I get it and it says that it cannot be used on xfinity 😞
i put in a new xfiniti SIM card and have just been using the phone to surf at home on my wifi.
@ComcastChrisL is there ANYTHING you can do?