Community Forum

Order not shipped

Regular Visitor

Order not shipped

Signed up for mobile service yesterday around 11 am. Since the order was placed before 2 pm my two iPhones should have shipped yesterday. I keep contacting customer service and getting different answers. One person said i need to send a bill and my id in through a security email i should recieve (haven't got that either). I would like to get these phones by Friday so I don't have to start another billing cycle with my current provider plus paying for these phones once they are actually shipped (whenever that may be). The last person I talked to said it shows on their end they are shipping but on my end it still says processing. This is frustrating.
Official Employee

Re: Order not shipped

Hello CCombs, thank you for reaching out to us through the Xfinity Mobile Forum.  I will be happy to review your order and the status, I understand the importance in of getting your order shipped.


In order to review the detail, I will need to authenticate your account.  Account Authentication entails you providing me with the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file. 


This information will need to be submitted to me via Private message, in order to send me a private message you will need to click on my name ComcastLolli.  After you click my name, you will be directed to my profile page.  You will see an option to send message on the top right-hand corner (blue button).  I look forward to hearing from you, thank you for reaching out.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!