Regular Visitor
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1 Message
Order not shipped
Signed up for mobile service yesterday around 11 am. Since the order was placed before 2 pm my two iPhones should have shipped yesterday. I keep contacting customer service and getting different answers. One person said i need to send a bill and my id in through a security email i should recieve (haven't got that either). I would like to get these phones by Friday so I don't have to start another billing cycle with my current provider plus paying for these phones once they are actually shipped (whenever that may be). The last person I talked to said it shows on their end they are shipping but on my end it still says processing. This is frustrating.
XfinityLolli
Official Employee
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65 Messages
6 years ago
Hello CCombs, thank you for reaching out to us through the Xfinity Mobile Forum. I will be happy to review your order and the status, I understand the importance in of getting your order shipped.
In order to review the detail, I will need to authenticate your account. Account Authentication entails you providing me with the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.
This information will need to be submitted to me via Private message, in order to send me a private message you will need to click on my name ComcastLolli. After you click my name, you will be directed to my profile page. You will see an option to send message on the top right-hand corner (blue button). I look forward to hearing from you, thank you for reaching out.
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Bridget82821
New Poster
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8 Messages
5 years ago
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Bridget82821
New Poster
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8 Messages
5 years ago
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snow7551
Contributor
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336 Messages
5 years ago
Did you guys upload a copy of your drivers license and unity bill you may need to do so in order for them too verify you once that's done your order should ship if you have not done it yet I would do it soon or your order may get canceled that may be a reason why it has not shipped yet
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Diamond6001730
New Poster
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2 Messages
4 years ago
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XfinityPeterH
Official Employee
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2K Messages
4 years ago
Hello @Diamond6001730 and thank you for reaching out to the Comcast Digital Care Team via our Forums. Waiting for a new phone is something that can be frustrating and never want you to feel that way. I also know the feeling of waiting for a new phone to be shipped as I can hardly sleep while waiting for it to get to me, so if I was in your shoes I would be reaching out as well too!
What we need you to do for correct support will be to reach out to our Xfinity Mobile Support team. Here are a few ways you can contact them:
https://comca.st/3cWr9RF
https://comca.st/2Z1H3Sr
https://comca.st/3p6cl5e
Thank you again for choosing us as your service provider and for reaching out to us.
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Diamond6001730
New Poster
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2 Messages
4 years ago
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