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No voicemail notifications on BYOD Pixel 3

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Frequent Visitor

No voicemail notifications on BYOD Pixel 3

I think I have the same problem described here:

https://forums.xfinity.com/t5/Xfinity-Mobile/No-notification-of-voicemails/m-p/3300121

 

I never get notifications for voice mail - in fact I had 12 new voice mails from the past two months when I finally called the voice mail manually. I have tried all the settings options on my phone and they don't make any difference. 

 

I believe I need the same fix described in the linked thread. I called support and was on hold for 45 minutes and got disconnected. Rather than repeat that frustrating experience, I'd like someone at Comcast to respond here. 


@ComcastChrisL you responded on that other thread, can you help me here too? 

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Frequent Visitor

Re: No voicemail notifications on BYOD Pixel 3

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Official Employee

Re: No voicemail notifications on BYOD Pixel 3

@scifibum   Thank you for your post.  I would be happy to look into this issue for you but will need some information. 

Please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account; First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.

 

Thank you for your time and patience,


I am an Official Comcast Employee.
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Frequent Visitor

Re: No voicemail notifications on BYOD Pixel 3

@ComcastLauraW sent, thank you very much. 

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New Poster

Re: No voicemail notifications on BYOD Pixel 3

I'm having the same problem. Chat reps cannot resolve it. Can someone help me?
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Official Employee

Re: No voicemail notifications on BYOD Pixel 3

Hi @ericb223   I would certainly be glad to look into your account to see what can be done!  

Can you please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account; first and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.

 

Thank you for your time and patience,

Laura


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: No voicemail notifications on BYOD Pixel 3

Thank you very much! I just sent you the information via PM.