Xfinity Community Forum

Screen locked and forgot password...

My dad managed to turn on the 6 digit screen lock on his iPhone and has no idea the code. Stores are closed, what is the fix for this? He doesn’t have access to iTunes....

@Dgemelli99, I’ve actually had to do this for my family members. Here is a support link from apple.com if you forgot the passcode on your phone. https://support.apple.com/en-us/HT204306 Good luck! I hope this helps, Jared

Xfinity phone purchase receipt.

I bought a phone from Xfinity in January of this year. I needed to get a copy of the purchase receipt from Xfinity today (April 20th) to file an insurance claim due to accidental damage to the phone and I got an unbelievable response from the Xfinity agent I spoke with via chat that Xfinity does not

Ravi, Thank you for the information. I was able to successfully validate your account. Which phone is it that you need the proof of purchase for? Also, if i'm able to email that to you, which email address would you like me to send it to? Thank

Xfinity phone purchase receipt.

I bought a phone from Xfinity in January of this year. I needed to get a copy of the purchase receipt from Xfinity today (April 20th) to file an insurance claim due to accidental damage to the phone and I got an unbelievable response from the Xfinity agent I spoke with via chat that Xfinity does not

@R2daR I’m sorry to hear about your frustrations but I greatly appreciate you bringing them to our attention here in the forum. I want to look into further to assist you with your insurance claim. Please reach out to me via private message. Cl

How to sign out of all devices?

Hello I just changed password and I would like to sign out on everything that my account is tied to. I was reading around and the only option I found was to ask someone from Xfinity to deprovision my account so it logs out everywhere.

Hello hombow, Thank you so much for reaching out to us here in the forums. You bring up a great question. At this time Xfinity Mobile does not have the tools necessary to satisfy this request. When you have the time I would recommend giving a