I’m so sorry to hear about your current experience with the delivery of your upgrade and can only imagine how frustrated you must be. With that being said, I am grateful you have reached out on the forum bringing this to my attention because I’d very much like to review this for you.
Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thank you for your patience,
I am facing the same situation. My iphone 11 was marked as delivered by fedex and I never received it. My first claim was set up wrong which I found out few weeks later so I had to make a second claim. Unfortunately, they took more than 4 months for investigation and finally denied it. I was not notified via email/phone about the denial of case. I found out several weeks later when I called customer care to check the status of my claim. (So, don't wait until they notify you, because they won't) I have paid nearly $400 for a device I never received and still paying every month. When I inquired the reason for rejection of my claim, I was told that they don't know because it is investigation team's decision. I am utterly disgusted at Xfinity. Please let me know how you resolved your case
@madavi Did your claim ever get resolved?
I'm currently being charged for a device which was never delivered to me (or even marked as delivered). Ordered an iPhone 12 mini which should have arrived on Nov. 18th and it's now Dec. 10th and neither FedEx or Xfinity seem to know anything. I'm considering contacting my bank since this just seems fradulant at a certain point.
Would *love* to know what others are doing who are in the same boat. Seems like there's a fair amount of us who are being charged for devices which we never received!!
I ordered a iPhone Pro Max last month and got the FedEx delivered today. Like few of you in this thread, the FedEx package I received was empty and there was no phone inside it?
I am truly shocked and trying to find out my next action.
Did anyone here got their issue resolved by XFility Mobile?