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Complaint*Denial for a Mobile Order

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Complaint*Denial for a Mobile Order

A very unprofessional customer service rep, states that my recent mobile order has been denied by your company due to a breach in my security. I confirmed my identity through all of the prompts that he requested which is clearly private information upon his request. Directly after he informs me that I have been denied my mobile order, I may not speak with a manager because he is working from home and then abruptly interrupted me when I was seeking clarification to state that he needed to place me on hold to look into it further. He cancelled my order and I need answers and clarification please. I'm a current customer of Xfinity with Internet and home phone. Why is there such trouble in getting myself a cell phone for my husband and I? I would like a Manager or a Customer Rep that can give me factual information to what is happening here. It scares me, since he stated that there is a breach in my identity. I can very easily prove I am who I am lol. Thank you!

Official Employee

Re: Complaint*Denial for a Mobile Order


I'm sorry to hear about your recent frustrations but I'd like the opportunity to look into this for you.


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 


Thanks again for your time and patience,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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