A very unprofessional customer service rep, states that my recent mobile order has been denied by your company due to a breach in my security. I confirmed my identity through all of the prompts that he requested which is clearly private information upon his request. Directly after he informs me that I have been denied my mobile order, I may not speak with a manager because he is working from home and then abruptly interrupted me when I was seeking clarification to state that he needed to place me on hold to look into it further. He cancelled my order and I need answers and clarification please. I'm a current customer of Xfinity with Internet and home phone. Why is there such trouble in getting myself a cell phone for my husband and I? I would like a Manager or a Customer Rep that can give me factual information to what is happening here. It scares me, since he stated that there is a breach in my identity. I can very easily prove I am who I am lol. Thank you!
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