There are 9 topics of the same issue here, the more we dig into it the more it's sounding like a widespread xfinity issue. A lot of us have tier 2 tickets with no luck.
I am guessing it is something their higher techs will need to work on. I am being told now that if this most recent try doesn't work then I may just have to wait til a bigger issue is resolved. I have spoke to multiple chat and phone agents.
The part that bums be most is that they all seem to be out of the loop for what seems like a company-wide issue.
I would rather them say "its a known issue, we are working on a fix as fast as we can" than having me try the same things over and over lol.
I don't want to keep factory resetting this watch over and over lol
Thank you for posting to the forum, know that we are here to help. In case you are still in need of assistance, reach out to me via private message so that I can look further into this for you.
You can reach out to me privately by clicking on my name ComcastChrisL and from my profile page, select the blue ‘send a message’ button. For account access and authentication, please include the following; first and last name, complete address, mobile number, and the last 4 digits of the card on file.
Also, in case your Apple Watch has not registered to the account, please include the IMEI for the watch and the host iPhone. Thanks again for your time and patience.
No luck with setting up the watch after 1 month and trying daily to do the same steps recommended by xfinity mobile support. I continue to get unable to configure cellular plan error. The first time I tried the step that registered the watch with xfinity the registration worked so the watch shows up in my account. Mobile support told me this is a known issue and it is being worked on and continue to try each day. Are there any other solutions?