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DM109
1st Topic

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1 Message

Monday, December 23rd, 2019 12:00 AM

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BYOD Android Google Pixel 3XL

Greetings,

 

I went to Xfinity store and found out my Google Pixel 3XL bought directly from Google in July 2019 was not acceptable to Xfinity Mobile. If the Pixel 3XL was from a carrier like AT&T, Verizon or T-Mobile, it would be. I am wondering if anyone has had any experience using XM SIM card from another XM "compatible" phone on an unlocked Pixel 3XL bought from Google? Thanks.

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4 years ago

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hofv

Frequent Visitor

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6 Messages

4 years ago

You are not the only one. I am in the same boat. It seems like this is a problem for Pixel phone right now. https://forums.xfinity.com/t5/Xfinity-Mobile/XM-cannot-BYOD-brand-new-unlocked-Pixel-3a-phones/td-p/3291366

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XfinityJoeTru

Official Employee

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7K Messages

4 years ago

Hi DM109. Thank you for reaching out for help with Xfinity Mobile service, via the Xfinity Forums. To receive customer support, please contact our Xfinity Mobile support center via any of the following methods:

 

Thank you for participating in our community.

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