Frequent Visitor
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5 Messages
Apple Watch Series 6 not connecting
Every time I click get started on step one, I recieve a message that says, "Sorry, looks like we are having technical difficulties. Please try again." After seeing these forums and talking to multiple customer service agents, it seems like this is an ongoing issue that none of you know how to solve. All you are doing is driving people to other mobile providers whos services actually work.
dtournas1002
New Poster
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1 Message
4 years ago
having the same issue. did you find a solution?
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Melkor456
Frequent Visitor
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5 Messages
4 years ago
The last person I talked to said they were still working on putting my watch on my plan and I should see it in 72 hours. But that's after the first person told me I would get a call back within 15 minutes and an hour later I reached out again just to be told that they can't schedule call backs.
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Isezno
Regular Visitor
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5 Messages
4 years ago
I just got a response on another thread that I had posted yesterday with this:
"I have been notified by technical support that Apple Watch SE and 6 models will not activate until after September 22nd, 2020. They are still only available as pre-orders on Xfinity mobile."
Why they wouldn't tell their customer service reps something like this and also post it somewhere for customers to see is beyond me.
Hopefully this helps
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AndyT38
Frequent Visitor
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8 Messages
4 years ago
I can confirm I also got this explination today when having an issue activating two Series 6 watches. I guess we'll see how it goes on the 22nd.
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Melkor456
Frequent Visitor
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5 Messages
4 years ago
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AndyT38
Frequent Visitor
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8 Messages
4 years ago
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Isezno
Regular Visitor
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5 Messages
4 years ago
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Melkor456
Frequent Visitor
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5 Messages
4 years ago
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AndyT38
Frequent Visitor
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8 Messages
4 years ago
So this is weird: earlier today I shut off my phone and turned off the WiFi option on the watch. At that point, the cellular icon turned green and showed one circle of signal strength. This only was on screen for about 5 seconds and then it turned white again. I haven't been able to get it to connect to cellular again since.
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Isezno
Regular Visitor
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5 Messages
4 years ago
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Melkor456
Frequent Visitor
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5 Messages
4 years ago
I will try contacting him. The last agent I talked to told me that they don't support apple watch, and would not listen when I tried to explain to them that they sold it on their website.
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Starlajb926
Regular Visitor
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2 Messages
4 years ago
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Coolsf
Regular Visitor
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1 Message
4 years ago
Does anyone have a solution? Still can't get my Apple Watch 6 to connect to cellular after talking to tech support for hours.
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oinkjazzy
New Poster
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1 Message
4 years ago
@ComcastChrisL I also have problem connect my series 6 to cellular. I got mine directly from Apple. Went thro step 1 to 4 and saw my watch is added to my plan under xfinity mobile but not activated. Could you please help? Where can I find the send message button to send private message to you?
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Lcampi
New Poster
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3 Messages
4 years ago
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