Activating Apple Watch - any one else having issues?

Thank you.

I'm another user standing by, ready to active Apple Watch 4 via Xfinity eSIM. It appears from one Xfinnity page that it can be added to the By the Gig plan that I'm on.

 

Thanks for keepinng us innformed as you go.

 

(I had a not so fulfilling call with Support today, asking about eSIM support for the iPhone XR. The support rep didn't know what an eSIM was. After multiple holds, she said yes eSIM is supported for iPhones greater than XS. She didn't know how I wouuld change or exchange my physical sim for an esim, and couldn't or wouldn't transfer me to anyone that might be able to help.)

 

 

It sounds like you were trying to confuse the Xfinity Mobile support personnel and it looks like you did a good job!

 

Xfinity Mobile does not support eSIMs on iPhones or any other phones. 

 

Xfinity Mobile does support Cellular Apple Watches which do have eSIMs (embedded SIMs).

 

If you didn’t ever set up cellular service for your Apple Watch before, you can activate it for your watch by going into the Apple Watch App on your paired iPhone and go to settings > cellular and the Set Up Cellular. It’s a little tedious, be patient, and it works for most people. 

 

Look ok at some of the previous posts for advice if you have any problems. 

My watch FINALLY is working!!! I had to get a new SIM for my phone and I was able to activate cellular then. I’m pretty pumped!!!

Unfortunately that does not work for my issue, and it is ongoing. Went to store for 3rd time and spike with several Tier 3 techs who have yet to solve the issue.

I visited Di(c)ksonCity store three times. Uselles! Simply, they do not

know how to fix activation of Apple watch (Oh .. Uh something went wrong).

Still waiting for resolution . . . maybe too optimistic?

Fq9228 Try the following:

 

1.) On iPhone, turn off WiFi Calling, turn off WiFi, power off, power on, power off

 

2.) On Watch, turn off WiFi, power off, power on, swipe up watch face to get to control center and toggle off WiFi if it came back on. It should say disconnected on top, and after a minute or so, show four green circles indicating cellular strength if it finds the Xfinity Mobile network. 

 

This eventually worked for my brothers Watch, after he got the Uh Oh. 

 

For my Watch I had to upair and pair my phone a couple of times, and then Xfinity Mobile had to remove my new lines a couple of times, and Set Up Cellular from the start several times. 

Hi Dave03,

Thanks for your advice.

Looks I have the same problem you had with your watch.

The watch is perfectly connected (paired) to Iphone. The Uh . .Oh problem

goes on "cellular setting"  - first of four steps is "login to your xfinity account"

which went OK. The next step (acquiring data) is the point where the setting fails

with famous Uh..Oh ...bla..bla..   Simply, the Apple Watch cannot be added to my account,

even I have one more line free (Xfinity gives you 5 lines max). I do not know exactly what the 

failing step  2 is doing and what is to be the step 3 and final step 4 - never got them.

Still sailing on the same boat. What a shame... got it a week ago. You would think they hire one expert at least. Lol

Hello Lmarion1965,

 

Thank you for your time and for your contributions to the thread as they have furthered the conversation in a meaningful manner.  As I requested from leporaj, if you are still having issues with activating your Apple Watch, please reach out to me with a private message that includes the first and last name of the account holder and the mobile number of the device that you are going to pair your Apple Watch to. 

 

We greatly appreciate everyone's time and patience as we work towards bringing resolution to this issue.  

 

To send a private message, click my name "ComcastChrisL", then click "send message".     

Additionally, for BYOW (Bring Your Own Watch), as of now, the only compatible Apple Watches that can be brought to Xfinity Mobile are those from Verizon and those that are purchased from retailers such as Apple, Best Buy, and Xfinity Mobile. 

 

If you are bringing over an Apple Watch as BYOW from Sprint, AT&T, or T-Mobile, those devices from those carriers are currently not compatible with Xfinity Mobile.  Compatibility will arrive later this summer.  Currently, we do not have an exact date for when this will take place.   

Hello leporaj,

Thank you for reaching out to us with this pressing issue and for creating a thread that multiple customers have been able to make use of and hopefully obtain the information they were looking for.  Please feel free to reach out to me with a private message that includes the name on your account along with the mobile number to the device that you are using so that we may provide further assistance. 

 

To send a private message, click my name "ComcastChrisL", then click "send message".   

Hello Dougbrent24,

 

As I mentioned to leporaj and Lmarion1965, reach out to me through a private message with the account holder's first and last name along with the mobile number of the device you will be pairing your Apple Watch to.  Rest assured that we are putting our resources to work for you guys and hope to bring resolution to this activation issue much sooner rather than later.    

 

As mentioned previously, click on my name "ComcastChrisL" and then click "send message" to contact me privately.    

Apple released watchOS 5.3 so there is a chance that this release may fix some of the activation issues that a few people are having? I recommend updating your watches. 

 

On your iPhone go to the Watch App, General > Software Update > Download and Install

 

Good Luck!