Yes Xfinity is all about attracting new customers, but once you're on board there are far less promos available. Frustrating as I really do like the service/pricing but obviously we need new phones every once in a while and that's becoming a problem.
Yes Xfinity thinks they are giving such a good deal that customers will buy new phones at full price to stay with them. In reality if you are a multi phone home there are better deals that come with new phones.
The $250 iPhone promo is also for upgrading your current phone, but it takes a few more steps and you will receive a debit card in 16 to 18 weeks. Follow these steps:
1.) Choose your new iPhone, color, storage, and pay in full, then click Select Device
2.) Then sign into your account if you didn't already do this
3.) Choose Replace a device and enter or choose the appropriate device being replaced and any other options, and so on.
You will pay the full price plus taxes applied to your cc on file. You will probably not see anything about the $250 promo, but it's automatic. Within a week or two after you receive and activate your new iPhone you will see your new purchase in the Xfinty rewards site.