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Security App issues

New Poster

Security App issues

I have a Samsung Note 9 and cannot get the app to work. After signing in, defaults to the home page to add a device. I have uninstalled, cleared cache, and rebooted to only encounter the same issue. The technician set our phones up and we had no issues since the first update. It is very irritating and frustrating not to be able to enjoy the intended use of this app. Not to mention what is going on at my house when we are away. I hope there is a patch in the works for Samsung Note users.


Silver Problem Solver

Re: Security App issues


@LKM64 wrote:
I have a Samsung Note 9 and cannot get the app to work. After signing in, defaults to the home page to add a device. I have uninstalled, cleared cache, and rebooted to only encounter the same issue. The technician set our phones up and we had no issues since the first update. It is very irritating and frustrating not to be able to enjoy the intended use of this app. Not to mention what is going on at my house when we are away. I hope there is a patch in the works for Samsung Note users.



This is the Home Security app? Try calling XHome Services 1-877-298-0874


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Security App issues

LKM64 - Thank you for taking the time to post here.  I was able to pull up your account & share with the right team.  Engineering was able to confirm the issue you describe, but are also seeing successful activity.  Can you please try logging in again & let me know if you are still experiencing the issue?


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New Poster

Re: Security App issues

I am having the same issue