Community Forum

Xfinity Flex times out

Ng1989
New Poster

Xfinity Flex times out

Anyone else have issues where their Xfinity flex just stops working and restarts? I've had this happen at least 3 times every time I watch Netflix, or any other streaming service on my account. I'll be halfway through watching a show, then it'll stop and take me back to the flex home page.

Osurac
New Poster

Re: Xfinity Flex times out

Yes, I too have this issue on Netflix and other streaming services like Prime and Hulu.
And the services are going through the Flex box.
And I checked my router, and it's not an issue there.
I have noticed this issue for the past couple of months.
Today is 1/24/21
My expectation is that it is the Flex service issue.
Can someone from Flex support respond here?
ACarlson1
New Poster

Re: Xfinity Flex times out

I was having this problem too... But now its like the user interface for the flex box has just completely crapped out: so, now, randomly, mid-program it will just go to a black screen. The good news is that, most of the time, voice control still works allowing access to 3rd party apps. But the flex interface, browsing, searching across platforms, etc, is a no go.
Osurac
New Poster

Re: Xfinity Flex times out

Yes, I am having that same experience.
I originally would reset my cable modem and wireless router, and wait for the Flex service to come back. It works, but it does not fix the root problem. It will happen to me the following day or so.

I also found that if you scroll to the end of the apps, there are some options: account, settings, help.
Going into help, there is an option for resetting the Flex box. That works too.

But I am looking for is a fix to the root cause of the Flex service crapping out.

I was hoping an XFinity support person was monitoring these forums to provide an answer for a fix.