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Trying to shop other TV packages but get error about Flex

New Poster

Trying to shop other TV packages but get error about Flex

I am looking to maybe come back to standard TV but when I try to shop for plans online, I see the error "Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY." If I need to cancel Flex in order to do this, that is fine but I don't see an option to cancel Flex. Any ideas?

New Poster

Re: Trying to shop other TV packages but get error about Flex

I spent far too much time chatting and calling support and I was told this error is intentional. I am very disappointed as a customer. Apparently, we have to call in every time we want to change our plan or even know our options for changing our plan just because we have flex.