Xfi and pausing devices

Hi @Sammiejo77 

I've sent this issue up to prod support. I'll reach out once I hear back from them. 

Thanks,

Hana

Did you ever find out what the problem was. Im dealing with the same thing & I still haven't got a stright answer to the problem

NO...they keep telling me to use their xfi app to track things and NEVER answer the questions...if I had other choices in my area I would drop them in a heartbeat. Still shows HIGH usage in the middle of the night when ALL my devices are paused...😠😠😠junk...

@Sammiejo77 

I just wanted to give you an update that prod support is still looking into the issue with your gateway usage. I'll be in touch as soon as I see a resolution. 

@Neverfold219 , could you please send me more information on your issue so that I can send it to prod support as well. 

Thanks,

Hana

My data usage keeps going up even though Im not using it. I dont use netflix or youtube. I just browse the internet & online game a few hrs. In the past 4 days its showed I used 157gb of data which is impossibe. I cut off my modem last night at 1a.m. & it read 145gb used. When I turned it back on at 12p.m. it read 157gb used. How could it go up by 12gb when it wasnt even in use. I rarely go over 100gb a month so I know something is wrong. Im not trying to go over my limit which is why Im looking for help with this problem.

@Neverfold219 I've sent your issue to prod support as well. I'll be intouch as soon as I hear back from them 

Thanks,

Hana

Hi @Momo1917526 

I've sent your issue to prod support for investigation. I'll be in touch as soon as I hear back from that team.

Thanks,

Hana

Don't bother calling...all you will get is...change your password and run a virus scan...if you have a security question...change that as well...😠😠😠

At this point I really don't care...it is showing 99% usage on one of my devices that was paused...all I am getting from your wonderful security assurance department is change you password...change your security question. Also run a virus scan...99% usage is from my extender because the Wi-Fi will NOT work in my bedroom...not quite sure how they think you can run a virus scan on a Wi-Fi extender. 

I have had three new modems and changed the password each time...!!!  I have been using my fire stick for 2 years and the extender for 15 months...pretty sure that isn't it...the kicker...I have another fire stick in my room that I watch EVERY night and there is NO activity showing on it at all...!!!

filing a complaint with the FCC, so tired of prices increasing, internet and cable issues every time I turn around and NOTHING is being done to fix the issues. 😠😠😠

No NOTHING...I have talked with their SECURITY department several times...they are NO help whatsoever...they have no idea what end is up. Keep telling me to do a virus scan...?!?! I have antivirus on all my devices...and of course the standard CHANGE YOUR PASSWORD...I have changed mine 3 times in the last 3 months...each time I get a new modem...which should not be that often...😠😠😠

I have received a couple significant discounts because of all the trouble...just received my bill...$238...!!! My plan is $69.99!!! Was told my payment is a month behind...! Last straw...filing a complaint with the FCC...😠😠😠

Same issue here.  Went on vacation and came back had to reset the modem and router.  Next 2 months way over one Terabyte usage when previous months hit 60%.  Are you kidding me?  Had the family go dark for a few days as xfinity showed 65% usage through 2 weeks.  Crazy usage when I'm only checking email.  Not optomistic by the comments here.  Recommendations?