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About Sammiejo77
since
09-02-2019
09-14-2019
Sammiejo77
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7
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09-14-2019
05:33 PM
No NOTHING...I have talked with their SECURITY department several times...they are NO help whatsoever...they have no idea what end is up. Keep telling me to do a virus scan...?!?! I have antivirus on all my devices...and of course the standard CHANGE YOUR PASSWORD...I have changed mine 3 times in the last 3 months...each time I get a new modem...which should not be that often...😠😠😠
I have received a couple significant discounts because of all the trouble...just received my bill...$238...!!! My plan is $69.99!!! Was told my payment is a month behind...! Last straw...filing a complaint with the FCC...😠😠😠
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09-11-2019
07:51 PM
Don't bother calling...all you will get is...change your password and run a virus scan...if you have a security question...change that as well...😠😠😠
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09-11-2019
07:49 PM
At this point I really don't care...it is showing 99% usage on one of my devices that was paused...all I am getting from your wonderful security assurance department is change you password...change your security question. Also run a virus scan...99% usage is from my extender because the Wi-Fi will NOT work in my bedroom...not quite sure how they think you can run a virus scan on a Wi-Fi extender.
I have had three new modems and changed the password each time...!!! I have been using my fire stick for 2 years and the extender for 15 months...pretty sure that isn't it...the kicker...I have another fire stick in my room that I watch EVERY night and there is NO activity showing on it at all...!!!
filing a complaint with the FCC, so tired of prices increasing, internet and cable issues every time I turn around and NOTHING is being done to fix the issues. 😠😠😠
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09-04-2019
06:28 PM
I got into my xfi app after they installed my last modem...it had 55 devices attached to it...😠😠😠not only was it not refurbished...still had previous owners stuff in it...totally unacceptable...
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09-04-2019
06:24 PM
NO...they keep telling me to use their xfi app to track things and NEVER answer the questions...if I had other choices in my area I would drop them in a heartbeat. Still shows HIGH usage in the middle of the night when ALL my devices are paused...😠😠😠junk...
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09-02-2019
10:06 AM
I had the same issue...received a "new" different modem...went to my xfi app and there were 55 do devices showing up. These were ALL coming through the "new" modem I had just received. The tech I spoke with On the phone had to manually remove them.
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09-02-2019
09:42 AM
I have started tracking usage in my house because of overages the last 2 months which has never happened in all the years of having Comcast.
I have my devices paused yet in the middle of the night it shows VERY high usage...? No one can seem to explain this to me. I have changed my password and followed everything it says to do yet again in August over 90% of my data used. I have NO new devices and my habits have not changed. I am the only one in my house.
Watched my fire stick in the bedroom last night and it did not show any devices connected...?
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