Frequent Visitor
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8 Messages
XFi pods Unable to Remove from Account
Hello. I no longer have xfi application on my phone because i switched to a non-xfinity router. I forgot to remove the xpods from my system and when my brother tries to activate them Comcast says they are still associated with my account. I called xfinity and they say they are not on my account. Please help.
XfinityRachelH
Official Employee
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2.3K Messages
4 years ago
cvrobot -- Thanks for reaching out. I apologize for the frustration. I would like to share with engineering to troubleshoot. Can you please send me a Private Message to confirm the serial numbers of the Pods?
You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
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southern944
Regular Visitor
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3 Messages
4 years ago
Hello! I have the same issue. I am unable to deactivate my xFi Pods from my old account in order to give them to a family member for their use.
Thanks in advance for your help!
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XfinityRachelH
Official Employee
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2.3K Messages
4 years ago
southern944 -- Can you please send me a Private Message to confirm the serial numbers of the Pods? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
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cvrobot
Frequent Visitor
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8 Messages
4 years ago
Hello- Here's one of the xpods SN I need removed from my account 3S7740C3CE . I'm waiting for my brother to get the other 2 xpod Serial Numbers. Please confirm when it is removed. Thank you.
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XfinityRachelH
Official Employee
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2.3K Messages
4 years ago
Thank you both for sending me the requested info via Private Message. I will respond to you there.
Additionally, @cvrobot - When you have the additional SNs, if you could send those along via PM that would be helpful!
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cvrobot
Frequent Visitor
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8 Messages
4 years ago
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cvrobot
Frequent Visitor
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8 Messages
4 years ago
@ComcastRachelH
Hello- Do you have a status for this issue? Thanks for your help.
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XfinityRachelH
Official Employee
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2.3K Messages
4 years ago
Hi cvrobot -- I have already escalated your issue to engineering to take a look. I will ask for an update.
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southern944
Regular Visitor
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3 Messages
4 years ago
Thanks,
Walt
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XfinityRachelH
Official Employee
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2.3K Messages
4 years ago
Hi cvrobot -- On our end, it appears that the issue with the Pods is resolved. PLMK if you need any further assistance.
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XfinityRachelH
Official Employee
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2.3K Messages
4 years ago
southern944 -- The Pods should be able to be activated on the new account.
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cvrobot
Frequent Visitor
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8 Messages
4 years ago
Hi @ComcastRachelH 2 out of the 3 pods are working but the 3rd still can't be activated. I'll send you the SN via PM. Thanks.
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southern944
Regular Visitor
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3 Messages
4 years ago
Thank you!
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tsgleghorn
New Poster
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1 Message
4 years ago
@ComcastRachelH I'm having the same issue. Should i send you the SN of the devices?
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jtheriot5
New Poster
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2 Messages
4 years ago
I am having the same issue. I need to remove the xFi pods from my account. I no longer have the gateway to remove them myself
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