stream on PC is VERY choppy

[chisolmw]

i have windows 10, on a top of the live microsoft surface book, and i stream netflix and amazon without a problem at all.  i use xfinity stream, and the picture chops and stutters to where it's almost dizzy to watch.   the sound is smooth as can be, just the picture jerking.

i have Excellent wifi download speed, and i have tried it on all browsers (chrome, firefox, i.e., microsoft edge). 

Again, i have ZERO problem streaming netflix or amazon, on any browser, so it's not a problem on my end.   it has to be xfinity.  i have called them, they all offer the same solutions: change browser, check internet, etc.  i wish one of them were sitting next to me so they could see it for themselves.  

i travel a lot, and no matter what wifi i'm on, same issue, and netflix and amazon work fine.   this feature is one of the reasons i pay so much for xfinity.   unless they can fix it, i'm switching to directv.

anyone else have this problem and able to solve it?   

[RobertWy]

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@chisolmw wrote:

i have windows 10, on a top of the live microsoft surface book, and i stream netflix and amazon without a problem at all.  i use xfinity stream, and the picture chops and stutters to where it's almost dizzy to watch.   the sound is smooth as can be, just the picture jerking.

i have Excellent wifi download speed, and i have tried it on all browsers (chrome, firefox, i.e., microsoft edge). 

Again, i have ZERO problem streaming netflix or amazon, on any browser, so it's not a problem on my end.   it has to be xfinity.  i have called them, they all offer the same solutions: change browser, check internet, etc.  i wish one of them were sitting next to me so they could see it for themselves.  

i travel a lot, and no matter what wifi i'm on, same issue, and netflix and amazon work fine.   this feature is one of the reasons i pay so much for xfinity.   unless they can fix it, i'm switching to directv.

anyone else have this problem and able to solve it?   

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My Chrome browser is choppy.  Win10 Edge is not, so I'm using it for now.

[falcon7x]

I'm having same issue in mornings only.  This morning edge doing same thing had to go to my shows on websight to watch it.

[RobertWy]

Stream seems to work on my Win10 Edge browser today.

[ComcastJessie · Accepted solution]

All,

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:

1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.

2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

Thank you in advance for your patience as we continue to work to resolve this permanently. 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

Please note, not all web browsers/devices support the Xfinity Stream website. 

[falcon7x]

It only does it early in the morning so maybe it is the lines running down my street or to my house.

[chisolmw]

mine is choppy on Chrome, Internet Expoter, Firefox, and windows10 Edge.  So it is not a Chrome issue here.

Also, on all four browsers listed above, Netfix and Amazon Prime Video NEVER chop at all.

And, I am watching it on the ToGo selection.  VERY choppy.

in this day and age of technology, and as big of a company as you are, this is absolutely inexcusable.

[chisolmw]

Jessie, your suggestions didn't work at all.   

What do i do now.  Or more importantly, what would YOU do if you were a customer with this problem and experience?    

I await your reply, hopefully it will be detailed instructions, not vague "work arounds" that don't work while I am constantly told "we are aware of the problem."

Thank you in advance.

-Chisolm

[YAYA1958]

If I change my chrome setting.How will it effect, other uses with chrome? I don't want to mess up chrome

[Rustyben]

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@chisolmw wrote:

Jessie, your suggestions didn't work at all.   

What do i do now.  Or more importantly, what would YOU do if you were a customer with this problem and experience?    

I await your reply, hopefully it will be detailed instructions, not vague "work arounds" that don't work while I am constantly told "we are aware of the problem."

Thank you in advance.

-Chisolm

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were you playing back an on-demand video? or a saved cloud recording? a live TV channel? 

[RobertWy]

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@YAYA1958 wrote:
If I change my chrome setting.How will it effect, other uses with chrome? I don't want to mess up chrome

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I didn't notice any difference after I changed my Chrome setting.