New Poster
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2 Messages
player.vodstreamheartbeat.400
player.vodstreamheartbeat.400 I have been getting this error code everytime I try to stream a video on the Xfinity website. I have call you guys and everytime you said you fixed it . It is not fixed and I pay good money to have this service. I am connected to my home network. Please fix this
Rustyben
Expert
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24.6K Messages
5 years ago
when a stream is authorized (HDCP encryption verified), the heartbeat check is required to retest the connection again and again. if the heartbeat test finds the stream is no longer secure end to end (encryption) the stream is interupted with that message. move the device closer to the router, and be sure nothing interferes with that 'stream' moving the device to another wifi during the stream or losing the wifi moving to another access point even with same name will fail the heartbeat test. This would include changing from WIFI to cellular, etc.
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CrisiC
Regular Visitor
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5 Messages
5 years ago
I have been having this problem for about 4 days now. Nothing is going to work...It is a Comcast error that has to be fixed through their streaming site. I don't see how putting the device closer to router will help..I am hardlined in and I am still having this issue.
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Rustyben
Expert
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24.6K Messages
5 years ago
what browser are you using?
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blynch3
New Poster
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2 Messages
5 years ago
Google Chrome. I have called and I cleared cache, cookies and browser. They said to reinstall flash player I did that. They reset the modem and refreshed the account.
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Rustyben
Expert
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24.6K Messages
5 years ago
you can't install adobe flash with the chrome browser as it is built in and sandboxed. run the stream website and then rightclick on the lock icon in the URL area. what is flash setting?
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CrisiC
Regular Visitor
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5 Messages
5 years ago
Chrome
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Rustyben
Expert
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24.6K Messages
5 years ago
access the stream site and then right click on the 'lock' in the URL. what settings is currently in use for flash? change to 'allow'
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