Community Forum

picture distortion and glob while streaming on windows 10

Frequent Visitor

picture distortion and glob while streaming on windows 10

Im trying to watch swat on my coputer via xfinity stream .  but picture is big flashing globs of distortion

Expert

Re: picture distortion and glob while streaming on windows 10


@klynrose wrote:

Im trying to watch swat on my coputer via xfinity stream .  but picture is big flashing globs of distortion


go to browser's settings and turn off hardware acceleration. chrome has a bug at the moment.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Administrator

Re: picture distortion and glob while streaming on windows 10


@klynrose wrote:

Im trying to watch swat on my coputer via xfinity stream .  but picture is big flashing globs of distortion


We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!