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Wrong channel content displaying on another channel

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Frequent Visitor

Wrong channel content displaying on another channel

I have had this problem on the app for 8 months or so. The LAFF channel displays content for the BOUNCE channel. I look at the BOUNCE channel and the content is correct. This happens on every platform that I use the Xfinity streaming app on i.e. Roku, Ipad, Android. I have contacted customer service until I am blue in the face. I have unplugged, deleted, reinstalled etc. per the representatives so many times. They have never been able to understand that this is obviously a programming issue and not a signal issue. I am always told "we will escalate and you will have a fix in 48-72 hours." This obviously was incorrect information. One thing to note: the content on the Xfinity cable box is correct. LAFF displays the correct shows. This is ONLY an issue on the Xfinity streaming app. I had given up on this for a few months but I figured maybe someone will see this that can actually help!

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Frequent Visitor

Re: Can't access LAFF channel 201

I have had this issue ever since subscribing to Xfinity. 8 months later and still not fixed. Any luck on your end?

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Regular Visitor

Re: Wrong channel content displaying on another channel

I still have the same problem with LAFF channel on the Beta Stream.  They say that it will be looked into, but has never been resolved.  I believe I asked them about a year ago.

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Expert

Re: Wrong channel content displaying on another channel

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Wrong channel content displaying on another channel

Hi Tomg8078, 

 

We appreciate you for using the Xfinity Forum to bring this to our attention, we'd be happy to help by contacting the correct team to get this resolved, so you can see the correct information being broadcasted on the LAFF channel. Please send me a private message. To send a private message, click on "ComcastChe" and then click send a message.   


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Wrong channel content displaying on another channel

Thanks @Rustyben 

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Official Employee

Re: Wrong channel content displaying on another channel

Hello @Tomg8078,

Thank you for bringing this to our attention. We directed your message to the proper teams who were able to reproduce the issue and resolve it.

Let us know if you are still seeing the incorrect content on the LAFF channel.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Wrong channel content displaying on another channel

Thanks! This issue is resolved and works just fine now.