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Tvapp-00500 error

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Frequent Visitor

Tvapp-00500 error

Trying to watch live tv at home using the app on roku. Gives this error code, can watch on demand things appears to just be live tv. We are at home connected to our xfinity wifi. Do not have a tv box or a xfinity owned router. Please help resolve the issue.
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New Poster

Re: Tvapp-00500 error

I have the same problem right now. Any idea what caused this? Is this a roku issue because beta works fine on my phone right now but refuses to work on the roku device.
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Frequent Visitor

Re: Tvapp-00500 error

Same problem here.  

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Frequent Visitor

Re: Tvapp-00500 error

At least we aren't alone, wondering now if its a roku issue now. I hadn't thought to try on a different device. I know I restarted the roku's and modem a few times. Still nothing.
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New Poster

Re: Tvapp-00500 error

Same issue here, not just ROKU, also LG SmartTv Xfinity App gives same error. Although cell phone and iPad will work. Seems to be a Roku/TV app issue. 

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New Poster

Re: Tvapp-00500 error

Still having the same issue. I've reset my modem, signed out and back in to the Xfinity Stream app, and still nothing.
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New Poster

Re: Tvapp-00500 error

I have the exact same problem. Tvapp error 00500. Can watch on-demand and saved shows. Can’t watch live tv.
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Silver Problem Solver

Re: Tvapp-00500 error

https://www.xfinity.com/support/articles/xfinity-tv-app-unable-to-connect


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Expert

Re: Tvapp-00500 error

try power-unplugging the gateway/modem device for 30+ seconds and plug back in.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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