Streaming on computer issues

[Arcee2019]

My player is acting up while streaming on the computer through xfinity (everything else works fine; Netflix, etc.)

The xfinity streaming player video is pixelated, cut in half horizontally and at times not coming in at all.

This started Monday morning. (had no issues prior to Monday.)

[Arcee2019]

examplephotos loads, but can't see it now...not sure why.

[jm551]

I am having the same issue. Can someone please tell us if there is a fix or something weird is going on.

[bigjoe812]

On 10/24/2019 while on my pcs (win7 and win 10) running chrome I was having pixelation issues when watching on demand programs but live channels are ok?  Talked with support when this started and they said it was a network issue???  Rebooting modem didn’t help. The problem seemed to be with chrome on windows.  It is working ok on i-pad. Installed firefox (really did not want to but cant install safari on windows anymore as is not supported) and it seems to be working ok on firefox. Why is chrome an issue?  It has been doing it since then as well.  On chrome, on demand stream is pixelated badly and but live channel stream is ok, Firefox running ok. Noticed today xfinity stream of either on demand or live channel getting choppy at times on any browser.  ??? Whats up xfinity??? Netflix streams ok    I have dual 25" screens and like to watch tv as i am working

[ComcastJessie · Accepted solution]

All,

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:

1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.

2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

Thank you in advance for your patience as we continue to work to resolve this permanently. 

[elsie1957]

This solution for Chrome worked for me.  Thank you.

[mjgman1]

Had the same problem show up tonight . The hardware acceleration trick solved the probblem. Thank you☻

[Digikatt85]

I am having the same issue with pixelation. It only happens on the xfinity stream. If I go elsewhere to watch it is working fine. Its also working fine on edge. It seems to only be an issue with the chrome browser and it just started today. 10/30/19. I'm really getting annoyed because I spent an hour nearly with xfinity support in chat and they did nothing to help. I've cleared cache, I've uninstalled and reinstalled chrome. I've changed out cables and reset the router. I've had a refresh done by comcast TWICE. but nothing has fixed this issue. What is going on? The only thing that has changed is that earlier today there was a javascript update. Could that have done this? Getting annoyed that I have to use my edge browser when I have all my stuff saved and convenient on my chrome.

[rbm159]

How do you fix flickering xfinity steam service on chrome web browser

[RobertWy]

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@rbm159 wrote:
How do you fix flickering xfinity steam service on chrome web browser

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https://www.howtogeek.com/412738/how-to-turn-hardware-acceleration-on-and-off-in-chrome/

[Dr_Trevorkian]

I've had exact same issues and firefox workaround as you discribed. I really hate the Xfinity streaming app/website.  I wish they would just let us sign in through channel websites and apps like every other cable provider does. Xfinity makes this extra layer of gatekeeper mediation between us and the content we want.  Less programs available, longer wait times for new episodes to appear for on demand streaming, taking 1/2 of my favorite channels off of my basic package and now this glitching nonsense!  I really wish I could convince my fam to drop Xfinity but they are too complacent and unwilling to try new things. 

[tjsharp]

I am having the same issues, only for three shows I watch every week. All other streaming shows seems to be fine. What is up with this???

[dogca]

I have the same split screen issue

[ladflack]

cant stream on my computer too 

spent hours on Comcast and cant fix trouble

the screen is split and pixeled all the time

[ladflack]

i did what was suggested and still not working

ready to turn off Comcast and only have Hulu

what is the point of paying for something that will not work 

[RobertWy]

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@ladflack wrote:

i did what was suggested and still not working

ready to turn off Comcast and only have Hulu

what is the point of paying for something that will not work 

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What hardware/browser are you using?

I updated Chrome with the latest version and streaming was fixed.

[bakersim]

I've been experiencing the same Chrome issue.  Pixelation on On Demand while streaming using windows.  Disabling the hardware acceleration in Advanced Settings solved the problem.

[RobertWy]

The latest version of Chrome is flaking out again.  Had to resort to Edge.  Maybe a Chrome issue; does anyone else have the issue in other browsers?

[Ellecram]

No just Chrome. It is driving me mad tonight.

[RobertWy]

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@Ellecram wrote:

No just Chrome. It is driving me mad tonight.

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From the previous thread, it seems to be happening with all browsers now.

[Ellecram]

Firefox seems to work ok for me with no issues. Maybe I am just lucky.

[RobertWy]

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@Ellecram wrote:

Firefox seems to work ok for me with no issues. Maybe I am just lucky.

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It is working with my Win10 Chrome computer today with live stream.

[AKFG2019]

I was having the same problem. To fix it turn HW accl off in Chrome (windows)

Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.

[Suicideblonde9]

Problem solved! Thank you!

[bob1238]

turning off hardware acceleration in chrome fixed the on demand pixlation problem

[ctokarski6321]

11/15/19: I had issues as well with Chrome and the pixel thing. I read the thread on Xfinity's site about the 1. Disable hardware acceleration in Chrome and it worked for me. Now i just have to figure out the error message i'm getting with Firefox. Thanks!

[Melsapia]

I have the same issue. Just started

[rrobison16]

Had the same issue as others only not using chrome, using IE. To make matters worse it occured while I was watching a movie I rented. First the pixilation, then cut off entire.

[PBG1]

Same issue on Google Chrome. After resets, clearing cache, re-install adobe flash, I wandered here and this did fix my problem.

Thanks for the fix.

Hopefully a permanent fix will be there soon after so many weeks.

[lwoxford]

Disabeling hardware accelarator worked for us.

[BDRC]

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@ComcastJessie wrote:

All,

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:

1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.

2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

Thank you in advance for your patience as we continue to work to resolve this permanently. 

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[brehmbarb]

id say somethng to do with flash...

[Rustyben]

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@brehmbarb wrote:

id say somethng to do with flash...

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use the MS edge browser or chrome browser. turn on flash by clicking on the lock icon in the address bar. currently on-demand is not playing in chrome in some cases unless you turn off hardware acceleration in the chrome settings menu.

[ramblerx]

Pixelation on on-demand video only.  Turning video accelerartion off worked for me.  I worked with a tech online and he was not able to fix the problem.  I just googled the problem and made the change to chrome as you suggested.  Why aren't the online tech's aware of this solution.  Xfinity again has wasted my time.  

[darrellpratt]

Did not work for me.  Still pixilating badly and green screen.

[RobertWy]

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@darrellpratt wrote:

Did not work for me.  Still pixilating badly and green screen.

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What device are you using?

[brewster38c]

"FIX" did NOT work!!!!
Typical for Xfinity. we deal with a robot that is almost as dumb as Xfinity management. 
I STILL get billed, and I am expected to pay, even though there is ALWAYS something that doesn't work.

[Rustyben]

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@brewster38c wrote:

"FIX" did NOT work!!!!
Typical for Xfinity. we deal with a robot that is almost as dumb as Xfinity management. 
I STILL get billed, and I am expected to pay, even though there is ALWAYS something that doesn't work.

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