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Streaming App Error

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Streaming App Error

Capture.PNGError TVAPP-00100

New Poster

Re: Streaming App Error

Getting Error TVAPP-00100.

Cleared Cache cookies and have user different browsers same problem.

Please assist.

Expert

Re: Streaming App Error


@Lanceinyopants wrote:

the image is not yet approved so we can't see it. what is the symptom? are you using a PC and the chrome browser? or are you using a smart device (apple or android) and the xfinity stream app? or are you using a Samsung/LG TV? a Roku? more information is needed.



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Administrator

Re: Streaming App Error

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 


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