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Samsung smart TV streaming app

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Samsung smart TV streaming app

Hi, I'm getting an error that just says "Sorry, something went wrong" (TVAPP-00100)
Please help!
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Expert

Re: Samsung smart TV streaming app


@NCandAC wrote:
Hi, I'm getting an error that just says "Sorry, something went wrong" (TVAPP-00100)
Please help!

unplug your gateway/modem (not the router) for 30+ seconds and the plug back in. working?



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Re: Samsung smart TV streaming app

Same here! Very frustrating
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Re: Samsung smart TV streaming app

When I launch the streaming beta app it just hangs at a screen saying Xfinity Streaming Beta. Does not get past this. It all started after I rebooted my modem then routers. Have uninstalled and reinstalled with no success. The app on my iPad works fine on the same network. Any suggestions would be appreciated

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Re: Samsung smart TV streaming app

Same. Why they can't seem to get this app to work consistently suggests they are not really committed to it. I've never had an app with this many problems for this amount of time. There are countless other streaming apps out there that actually work and are reliable.
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Contributor

Re: Samsung smart TV streaming app

Hi Folks, I'm with the same issue. Everything was working fine, and yesterday (11/14/19) all my Samsung TVs started showing this TVAPP-00100 error. I've performed several steps with no luck so far:

- Restart both the modem and TVs

- Signed out of the app and then deleted the Xfinity Stream Beta app from one TV and install it again: it is now even worse - I don't recommend doing it. The app hangs in the first screen.

- Reset the Xfi modem to factory settings

 

I opened a ticket with Comcast and it was escalated to Tier 2. Let's see how it goes.

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Contributor

Re: Samsung smart TV streaming app

@Rustyben , it didn't work for me...

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Re: Samsung smart TV streaming app

This is obviously a problem on Comcast's end as the app was not updated in the last few days and neither was the television software. Never seen so many problems with an app that simply streams content. If Netflix or Hulu were this bad, they'd be out of business. Xfinity is not really committed to this app though. They would rather you rent boxes from them. This app has been in "beta" literally for YEARS now. Ridiculous. Time to get some new Devs on this project if they are actually committed to it.
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Re: Samsung smart TV streaming app


@F1reDawg76 wrote:
This is obviously a problem on Comcast's end as the app was not updated in the last few days and neither was the television software. Never seen so many problems with an app that simply streams content. If Netflix or Hulu were this bad, they'd be out of business. Xfinity is not really committed to this app though. They would rather you rent boxes from them. This app has been in "beta" literally for YEARS now. Ridiculous. Time to get some new Devs on this project if they are actually committed to it.

You are right ... this is the same issue that's reported here: https://forums.xfinity.com/t5/Stream-TV-App/xfinity-beta-streaming-not-working-AGAIN-on-Samsung-TV/m...

 

A Comcast employee said they are working on that.

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Official Employee

Re: Samsung smart TV streaming app

Hi NCandAC,
There was a temporary issue reaching one of the services required for app navigation and to watch content, which has since been cleared up.  If you relaunch the application you should now be good to go.  Sorry for the interruption, and happy streaming!

 

Regards,
Evan


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Re: Samsung smart TV streaming app

 The app is working. But still have the painful 3 dots and freeze for up to 2 minutes. Really horrible when you are watching a show you are interested in.