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Roku app losing authentication and failing to liad

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Regular Visitor

Roku app losing authentication and failing to liad

i have several Roku devices in the home and use the for primary tv viewing.  For the last few weeks, the app can fail out to the home screen and when trying to restart the app, it flashes the Xfinity app screen and then rolls back up the Roku home screen.

 

This also happens when starting the app without it failing to the Roku screen.

 

The only way to get it to work again is to uninstall the app, reinstall it and go through the authorization and configuration process again.  When this happens several times per day, it makes me start looking at TV content alternatives.  Yeah, I understand 'betas' but this app is really sad vs. what a competent product should be.

 

Has the product team seen this behaviour?  Other customers confirm the issue?

 

D

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Official Employee

Re: Roku app losing authentication and failing to liad

Hello @dbarstad, thanks for reaching out to our Forums! I'm sorry to hear about this connection issue you are having with our Stream app on your Roku's. We definitely want to get to the bottom of this and I would be more than happy to assist you! Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


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Official Employee

Re: Roku app losing authentication and failing to liad

@dbarstad, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to still send me a PM if you need assistance with this Stream app/Roku concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!