New Poster
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1 Message
Roku Xfinity Stream App Error - CreateDrmSession 403-102 error.
I cant watch the xfinity stream app on my Roku tv or devices anymore. I see a lot of people has experienced this issue with no help from Xfinity. Does anyone have any suggestions for a fix? Customer service has not been able to help me at all.
CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
Welcome to our community, shebriniah00! The 403-102 error message can be caused by lost sync between your modem and our system. I can troubleshoot your issue and I see you already sent me a private message. Thank you!
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dunders
Regular Visitor
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1 Message
5 years ago
I get exactly the same issue. Via my roku tv, I get Error createDrmSession 403-102
Also, when I try to stream from my laptop, I get "Connect to in-home WiFi to watch"
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CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
@dunders - Sounds like an issue with the modem sync. I got your private message and will reply back in a minute to continue troubleshooting.
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vpm3
New Poster
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1 Message
5 years ago
ComcastElla,
Having the same issue
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XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello vpm3. Thanks for posting on our Forum. I can assist with troubleshooting your Xfinity Stream on Roku error. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
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Loza_r
New Poster
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1 Message
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
see the post just before your post and follow the directions there. be sure to sign in to the forum before selecting the comcast employee's username.
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franzdantes
New Poster
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1 Message
5 years ago
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CCElla
Gold Problem Solver
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3.3K Messages
5 years ago
Hello,
@Loza_r and @franzdantes - have you tried an X1 system refresh?
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Rachard
Frequent Visitor
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5 Messages
5 years ago
I fixed it on my own and will expect a months credit because of loss of services and also no assistance that worked from Comcast.
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CCMartin
Gold Problem Solver
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2.9K Messages
5 years ago
Hi there, Rachard. I can help look into a credit for you for the missing service.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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