Contributor
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46 Messages
Receiving "Connect to in-home WiFi" message at Xfinity Stream website
I'm logged into my Xfinity account from a desktop pc connected to a wired router in my home and am receiving the "Connect to in-home WiFi to watch" message when I tried to stream episodes of 'Instinct' on CBS. My internet provider is not Xfinity. Is this the problem? Can certain networks like CBS and Fox only be streamed if you have Xfinity Internet?
Accepted Solution
Ally2
Recognized Contributor
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1.9K Messages
6 years ago
Hey there, moodyj66! Thank you for reaching out to us here on the forums regarding these streaming issues. I'd be happy to take a look at the account with you, make sure you meet eligibility requirements, and troubleshoot from the account if applicable! Please send me a PM with your first and last name to take a look.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
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Rustyben
Expert
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24.6K Messages
6 years ago
are you an x1 customer? (requires xfinity internet + video subscription)
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moodyj66
Contributor
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46 Messages
6 years ago
No, I do not have X1, I have Xfinity TV but do not have Xfinity internet.
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Rustyben
Expert
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24.6K Messages
6 years ago
you have what is called legacy cable service or pehaps a one-way DTA service. a comcast employee will usually respond within 72 hours of your initial post.
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moodyj66
Contributor
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46 Messages
6 years ago
Thanks for the info. I guess I'll see if a Comcast employee decides to view this and respond.
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