ROKU, HBO GO

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@TheKings866 wrote:

 

 

Does such a "list" exist?  Does anybody know what options we, as Comcast customers, have?  Are any devices other than Xbox approved for use?  I love my Roku... I wish Comcast would just add it.  I get that they're trying to prevent "cable-cutters", but isn't part of the authorization process requiring a valid Comcast subscription?  So what's the problem?

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The AppleTV is approved by Comcast, which makes their refusal of Roku even more infuriating. The AppleTV is basically the same as Roku, less channel options but it has all of the important ones and they add more each month. It is also designed to access your multimedia across Apple products, so it's even more appealing to folks who are heavy Apple device users.

I love my Roku but I may end up tossing it in the future and getting a Apple TV solely because of HBO Go.

As a Comcast customer with an HBO subscription, HBOGo works on my iPad, my XBOX, and online via a PC.  As I'm sure everyone in this thread knows, it doesn't work on my Roku.

I have contacted customer support, both by calling 1-800-Comcast, and by using the "Chat" option, on multiple occassions, for two reasons:

1) Express my desire to see Roku added as an approved device.

2) To get a list of devices that ARE supported by Comcast for HBOGo.

When I speak to a representative, they are never able to grasp the concept of what I'm trying to communicate.  They want to trouble-shoot my internet connection, or try to help me with Roku, etc... no matter how many times I tell them that, while I'm on the phone with them, I'm streaming Netflix through my Roku, which SHOULD BE proof that both my internet connection and my Roku are working just fine... They still don't "get it".  I'd pretty much given up, until a google search brought me to this thread.

Does such a "list" exist?  Does anybody know what options we, as Comcast customers, have?  Are any devices other than Xbox approved for use?  I love my Roku... I wish Comcast would just add it.  I get that they're trying to prevent "cable-cutters", but isn't part of the authorization process requiring a valid Comcast subscription?  So what's the problem?

I have both an Apple TV and a Roku. The Roku is my device of choice, both for ease of use and its channel lineup, Netflix and Amazon in particular. I bought the Apple TV originally solely to take advantage of its mirroring capabilites for Apple products, and now it has HBOgo for Comcast users, which is great, However, I would never dump my Roku for Apple TV (particularly since Apple TV doesn't have Amazon).  Both devices are useful in their own way and both relatively inexpensive. All that said, I still want HBOgo on Roku, particularly because the HBOgo implementation on Apple TV has some sadly inelegant aspects, which I'm sure would not be the case on Roku. Besides, as has been pointed out over and over again on this thread ... why not Roku? Really!

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@Arcadies wrote:

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@TheKings866 wrote:

 

 

Does such a "list" exist?  Does anybody know what options we, as Comcast customers, have?  Are any devices other than Xbox approved for use?  I love my Roku... I wish Comcast would just add it.  I get that they're trying to prevent "cable-cutters", but isn't part of the authorization process requiring a valid Comcast subscription?  So what's the problem?

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The AppleTV is approved by Comcast, which makes their refusal of Roku even more infuriating. The AppleTV is basically the same as Roku, less channel options but it has all of the important ones and they add more each month. It is also designed to access your multimedia across Apple products, so it's even more appealing to folks who are heavy Apple device users.

 

I love my Roku but I may end up tossing it in the future and getting a Apple TV solely because of HBO Go.

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I tossed Comcast instead.

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@DMilnerJax wrote:

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@Arcadies wrote:

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@TheKings866 wrote:

 

 

Does such a "list" exist?  Does anybody know what options we, as Comcast customers, have?  Are any devices other than Xbox approved for use?  I love my Roku... I wish Comcast would just add it.  I get that they're trying to prevent "cable-cutters", but isn't part of the authorization process requiring a valid Comcast subscription?  So what's the problem?

---

 

The AppleTV is approved by Comcast, which makes their refusal of Roku even more infuriating. The AppleTV is basically the same as Roku, less channel options but it has all of the important ones and they add more each month. It is also designed to access your multimedia across Apple products, so it's even more appealing to folks who are heavy Apple device users.

 

I love my Roku but I may end up tossing it in the future and getting a Apple TV solely because of HBO Go.

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I tossed Comcast instead.

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Well, unfortunately many of us don't have that option. Comcast is the only internet in my area, other than horrible 1.5mb/768k DSL that costs a unbelievable $40 per month...seriously that is the only speed tier they offer here. The same goes for cable, even if I wanted to ditch Comcast cable and go with satelite, Comcast would whack me with an extra $15-20 just for having internet only...that stuff should be illegal.

Believe me..if I had options I'd dump Comcast in a heartbeat...

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@Arcadies wrote:
 

Well, unfortunately many of us don't have that option. Comcast is the only internet in my area, other than horrible 1.5mb/768k DSL that costs a unbelievable $40 per month...seriously that is the only speed tier they offer here. The same goes for cable, even if I wanted to ditch Comcast cable and go with satelite, Comcast would whack me with an extra $15-20 just for having internet only...that stuff should be illegal.

 

Believe me..if I had options I'd dump Comcast in a heartbeat...

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Oh, I had to keep them for internet as well, no other viable option in my area for that. I am back on satellite for TV, bought my own modem so I don't have to pay them the rental fee, and with both internet and the full package from my satellite provider, I am still paying less than I was paying with Comcast for their television with fewer options and features. Note, that it is the tv programming subscription that counts towards HBOgo validation on ROKU, not the internet. I have Dish, I have HBOgo on Roku, but only need it when travelling, as Dish's HBO on demand has the entire HBO library, including all seasons of all series.

So true! The very day they turn FiOS on in my area, I say goodbye to Comcast. You would think, that by now, someone from comcast would be monitoring these forums to ensure a happy customer experience? Not. 

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@Arcadies wrote:

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@DMilnerJax wrote:

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@Arcadies wrote:

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@TheKings866 wrote:

 

 

Does such a "list" exist?  Does anybody know what options we, as Comcast customers, have?  Are any devices other than Xbox approved for use?  I love my Roku... I wish Comcast would just add it.  I get that they're trying to prevent "cable-cutters", but isn't part of the authorization process requiring a valid Comcast subscription?  So what's the problem?

---

 

The AppleTV is approved by Comcast, which makes their refusal of Roku even more infuriating. The AppleTV is basically the same as Roku, less channel options but it has all of the important ones and they add more each month. It is also designed to access your multimedia across Apple products, so it's even more appealing to folks who are heavy Apple device users.

 

I love my Roku but I may end up tossing it in the future and getting a Apple TV solely because of HBO Go.

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I tossed Comcast instead.

---

 

 

Well, unfortunately many of us don't have that option. Comcast is the only internet in my area, other than horrible 1.5mb/768k DSL that costs a unbelievable $40 per month...seriously that is the only speed tier they offer here. The same goes for cable, even if I wanted to ditch Comcast cable and go with satelite, Comcast would whack me with an extra $15-20 just for having internet only...that stuff should be illegal.

 

Believe me..if I had options I'd dump Comcast in a heartbeat...

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As a comcast customer,  would also like to request compatibility for the hbogo roku app.  it seems ridiculous that comcast doesn't acknowledge that there are a lot of loyal customers out there asking for this.

Hello.

I would also like to request this feature.

Seeing as how this thread hasn't gotten

a response in years,

it's probably more practical for me to consider

my other options in providers,

but I figured that I'd ask anyway.

After 2 1/2 years of Comcast's total unresponsiveness on the issue of HBO GO on Roku, I am switching to the Verizon FIOS Triple Play  Not only will I be able to get HBO GO, I will also be able to get FOX NOW (also on Roku) and FX NOW (currently under development).  I will also be getting faster internet service (50/25 as opposed to the 20/10 I now get).  Compared to what I currently pay for cable, internet and two phone lines, I will be saving $100/mo. for two years and then $75/mo. thereafter. 

I have been a subscriber to Comcast (and its predecessors) for over 25 years but I have finally had it with their unwillingness to provide HBO GO on Rokus and with their outrageous prices.  

I was thinking about adding HBO to my channel line up today, and lo-and behold Comcast doesn't support Roku....I wish I was surprised!

If only there was some kind of go-getter working at Comcast that saw how popular this topic was & was willing to run this up the chain....a man can dream.

This week, someone called and offered a chance for me to upgrade my Internet only subscription adding TV including HBO for only $5.00. Upon discovering this will not let me use HBO Go with my Roku 3, I have decided to take advantage of the 30 day money back guarantee.